Displaying 461 - 480 of 480 answers
Service: Exchange


Outlook shows the message “we didn’t find anything to show here.” when looking in a folder that shows unread items.


The views in outlook can become unresponsive causing it to not display the emails.


Reset the view in outlook

An ACCC help desk agent can check the password expiration date for your NetID to verify that it is time for you to change your password.  You may contact the ACCC help desk at (312) 413-0003 or via email to

This document’s purpose is to instruct the user on how to add another email account to your Outlook 2016 Client and then migrate that mail to another server by manually dragging and dropping that mail in between the email servers.

1)         Install Outlook
2)         Connect Outlook to Exchange Online
3)         Connect Outlook to another email service
4)         Move/Copy mail from one email service to Exchange Online


Connecting Outlook to Mailserv


If you have an ACCC "common" password that you never use, you will not be impacted when it expires.  You will continue to manage your hospital password as required by hospital IT security policies. 

Yes, an expired password can be changed and the new password will then last for one year.  If you have previously set up password recovery options, you may change your password using the "Forgot password?" link at  Additional options for assistance with a forgotten password are explained at  

For machines distributed during the Academic Year 2014-2015 period:

For Tier I machines, ACCC manages operating system updates and endpoint protection (anti-virus) software and updates.

For Tier II machines, ACCC is not involved with the management of the devices, please contact your departmental/college IT staff.


For machines distributed during the Academic Year 2015-2016 period:

ACCC is not involved in the management of the devices, please contact your departmental/college IT staff.

You can find a list of the basic password rules at, before and after you log in to change your password.  You can also find some tips to help you think of a good password at 

It is always safer not to click on links in email.  To make sure that you are using the correct website whenever you change the password for your UIC NetID, type '' in your web browser's address bar.

ACCC's security policy requires that you change your password at least once each year from now on.  Going forward, you will be required to change your password annually. 

Tags: SharePoint
Service: SharePoint

When content is deleted from a site, it is stored in the site Recycle Bin. A site owner can restore the content from there. After 30 days, the content is removed from the site Recycle Bin, but it is still available at the site collection Recycle Bin. A site collection owner/administrator can restore the content from there.

The Bluestem login page is designed to assist users with resetting their expiring passwords by referring them to  If you have doubts about the authenticity of the login page or the expiration date for your password, you may contact the ACCC help desk at (312) 413-0003 or via email to to verify the information.  You may also access ACCC's password management page directly at any time by typing '' in your web browser's address bar.

If the email is from ACCC, it is the password for your UIC NetID, also referred to as the ACCC "common" password, that is expiring.  The password for your Enterprise ID is managed separately and may have a different expiration date.  Also, passwords for the hospital Active Directory and clinical applications, for those who have them, are managed separately with different expiration dates. 

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Tags: Office365
Service: Office 365

A resource account is a non-person related account. Examples: meeting/conference rooms, audio-visual equipment, project, or vacation calendars. Users must be granted permissions to interact with a resource account.

We wanted to remind you that we can help determine the best solution for setting up a resource calendar based on your departmental needs and workflows. If you are unhappy with the way your resource calendars are currently working, we may be able to help you adjust your settings in a way that will address your concerns. Please contact the for support.

Tags: shibboleth
Service: Single Sign On

Once a new NetID is activated, or reactivated, an overnight process will update the appropriate data fields. The following day the new NetID will be able to authenticate and access any systems using Shibboleth.


This document explains how to sort messages in the Outlook for iOS application.

The Outlook for iOS application has a few different ways you can sort messages in your inbox. For one, you can use the Focused Inbox.


Focused Inbox

According to the applications help page:

This document describes the workaround for Viscosity if you are seeing the error as in the picture below:


1. Right click on the ‘Viscosity’ icon in your task bar (lower right hand corner of your Windows Desktop) and choose ‘Preferences’.


If you want to import your Google Calendar into Outlook, you don’t have to re-enter all of your appointments. Instead, export your Google Calendar to a file, and then import them into Outlook on your desktop. It’s not a one-click button but there’s a wizard that’ll walk you through the steps.


  1. Login to OWA (
  2. Click on the Gear Icon


      3.  Click Mail under Your App Settings


      4.  Click Genral to expand the General options and select (left-click) Mobile Devices


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