How do I install PGP Desktop Encryption?

Installing is easy, but it can go wrong, and fixing installation problems is not necessarily easy.

After you install PGP Desktop Encryption, PGP Whole Disk Encryption of your hard drive will begin automatically. Warning: The actual whole disk encryption will take a long time: 12, 24, or more hours, depending on how much you have on your hard drive. You can use the computer while PGP WDE is encrypting your disk, and you can pause the encryption to put your computer to sleep or to turn it off. But make sure you use proper OS methods to do turn it off or put it to sleep: the Start menu on Windows. You do not want to interrupt PGP Desktop's installation or whole disk encryption.

Before Installation

  • Check Symantec's Compatibility Guide to make sure that your hardware and software are supported.
  • If installing on Windows 8, please review the Windows 8 Compatibility Guide.
  • If installing on Mac OS X 10.10, disable CoreStorage.
  • Fully update your operating system before you install PGP Desktop.
  • Make a backup of your data before encrypting your disk. This is important, in case something goes wrong with the initial encryption of your disk.
  • Please be sure to not turn off your computer or allow it to crash during installation, this could have disastrous consequences, so please run a backup before you install.
  • When you install PGP Desktop Encryption, the userID is your UIC NetID and the password is your ACCC common password.
  • When upgrading to a major release for operating systems, such as Windows Vista to Windows 7 or Mac OS X 10.6 to 10.7, you should first uninstall PGP Desktop Encryption before upgrading your operating system to ensure that nothing will happen to your data when you upgrade.
  • If you use a third party disk defragmenter on Windows, please ensure that it set to never defragment the files: C:\PGPWDE01 and C:\PGPWDE02
    PGPWDE01 and PGPWDE02 files are hidden systems files in the root directory of your boot disk. These files cannot be moved because PGP WDE stores password information in it. The Windows native defragmenter will not move these files.

Installation

  1. Download PGP Desktop Encryption from the WebStore.
  2. Doubleclick the install file and select Run when prompted.
  3. Reading the licensing agreement and click Next.
  4. The setup will ask if you want to display the Release Notes before continuing, select Do not display and click Next.
  5. Please select Yes if the program prompts you to reboot your computer.
  6. Once your computer has rebooted, run PGP Desktop.
  7. Enroll into PGP desktop encryption using your UIC NetID and ACCC common password.
    PGP Desktop Login Windows
    PGP Desktop Login Mac OS X
  8. Once you log in, the PGP enrollment progress bar will appear.
    PGP Enrollment Progress Bar
  9. For Windows: PGP will ask you to set up 5 security questions which can be customized to your liking. The goal here is to have five questions that you can answer 6 months or a year from now, without writing the answers down, and that other people will not guess. You can use the answers to these five questions to boot your computer if you forget your passphrase.
  10. Next encryption of your hard drive will begin, you can verify that the encryption process has begun by opening up PGP Desktop Encryption, clicking on PGP Disk on the left side, and selecting Encrypt a disk.
    PGP Encrypt Disk Windows
    PGP Encrypt Disk Mac OS X
    • Warning: The actual whole disk encryption will take a long time: 12, 24, or more hours, depending on how much you have on your hard drive. You can use the computer while PGP WDE is encrypting your disk, and you can pause the encryption to put your computer to sleep or to turn it off. But make sure you use proper OS methods to do turn it off or put it to sleep: the Start menu on Windows. You do not want to interrupt PGP Desktop Encryption​'s installation or whole disk encryption.
  11. After the PGP Whole Disk Encryption begins, even if it is not finished yet, if you reboot your computer, you will get the PGP Desktop Bootguard Login screen. Type your ACCC common password in the box provided. Your password will not show; in fact, the spaces the cursor moves over will not correspond to the number of characters you type. Press Enter.
    PGP Windows Boot Screen
    PGP Boot Screen Mac OS X
    • If your Windows machine is not on Active Directory (AD), that is, if you don't use your ACCC active directory account and ACCC Common password to log into your account on it then, probably the first time that you reboot your computer after PGP WDE encrypts your hard drive, your PGP Bootguard login passphrase will change from your ACCC Common password to the password of your Windows account. So if you try your ACCC password and it doesn't work, try your Windows password. This change is permanent.

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Last updated: 

September 20, 2016

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