How do I report poor quality output from U-Print?

Before releasing multiple documents to the printer, make sure the first document prints successfully. Once documents are released, they're no longer available from other U-Print stations. If the printer malfunctions or there are quality issues with paper or toner, you will not be able to print these jobs elsewhere. We strongly advise that you confirm the printer is working and that the job quality is adequate before releasing subsequent jobs. ACCC will not approve refund requests in situations where multiple jobs were submitted and no effort was made to check that the printer was functioning and/or output quality was adequate.

If you do print a job and find that the quality of the output is substandard, you can get the job reprinted at no charge. Simply send the job to the printer again (but don't print it!) and visit the Client Services Office or seek assistance from a lab monitor in one of the computer labs. Bring your bad print job to a consultant and they will print the job for you free of charge on a functioning printer.

If the above isn't an option, then you should do two things:

  1. Re-submit your print job, but release it from another print station -- one that is working with better quality output.
  2. Retain the bad job and seek out a consultant as soon as possible. Present the materials and request a refund.

ACCC has the final say on the quality of job. Obviously streaks and crumpled paper are considered poor quality and we will do our best to make sure you get satisfactory output. ACCC lab printers are high-volume printers designed to cater to the diverse printing needs of students. You can not expect resume-quality output from these printers. When that level of quality is desired, please seek commercial printing services positioned to guarantee quality.

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Last updated: 

March 25, 2014

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