How do I trace harassing phone calls?

Please note this procedure will not work on the Cisco IP phones and since all Centrex lines are not compatible to add this feature you must call 6-7144 select option 5 to confirm the feature can be activated, if so we will activate the feature immediately. There is a $1.49 charge with each successful activation.

This is to address those instances where staff receive either obscene or harassing phone calls. The Call Trace feature enables a user to track a call already received and provide information to properly investigate a complaint.

To activate Call Trace upon receiving an annoying call, you must hang up the phone.

To successfully trace, feature activation must take place after the call is concluded and a dial tone is received, and before receipt of a Call Waiting tone or new incoming call.

  1. Immediately pick up the phone and wait for dial tone.
  2. Press *57 (1157 on a pulse phone). You will hear one of two recordings indicating whether trace activation was successful and be referred to the appropriate contact

For those traces that are successful, the customer hears the following recording: "You have successfully traced your last call. A charge for this service will appear on your bill. To continue the trace process, contact our Annoyance Call Bureau at 1-800-769-4099 within five business days. Contact the UIC Police at extension 6-2830 to file a police report."

If the trace was not successful, the customer hears the following recording: "We were not able to trace your last call. If you need further assistance, call AT&T's Annoyance Call Bureau at 1-800-769-4099. Contact the UIC Police at extension 6-2830 to file a police report."

If you choose to establish a case and have advised the ACB of such, you must activate Call Trace after each annoying call for case documentation

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Last updated: 

October 14, 2013

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