Please note this procedure will not work on the Cisco IP phones and since all Centrex lines are not compatible to add this feature you must call 6-7144 select option 5 to confirm the feature can be activated, if so we will activate the feature immediately. There is a $1.49 charge with each successful activation.
This is to address those instances where staff receive either obscene or harassing phone calls. The Call Trace feature enables a user to track a call already received and provide information to properly investigate a complaint.
To activate Call Trace upon receiving an annoying call, you must hang up the phone.
To successfully trace, feature activation must take place after the call is concluded and a dial tone is received, and before receipt of a Call Waiting tone or new incoming call.
For those traces that are successful, the customer hears the following recording: "You have successfully traced your last call. A charge for this service will appear on your bill. To continue the trace process, contact our Annoyance Call Bureau at 1-800-769-4099 within five business days. Contact the UIC Police at extension 6-2830 to file a police report."
If the trace was not successful, the customer hears the following recording: "We were not able to trace your last call. If you need further assistance, call AT&T's Annoyance Call Bureau at 1-800-769-4099. Contact the UIC Police at extension 6-2830 to file a police report."
If you choose to establish a case and have advised the ACB of such, you must activate Call Trace after each annoying call for case documentation
October 14, 2013