You can upgrade to Windows 10 with Symantec Endpoint Protection 12.1.6 MP1 installed. Symantec Endpoint Protection is available on the webstore. You must uninstall earlier versions of Symantec Endpoint Protection. The operating system upgrade stops if it detects an earlier version of Symantec Endpoint Protection.
The following operating system upgrade paths are supported with 12.1.6 MP1 installed:
To uninstall the Symantec Endpoint Protection client for Windows
If you get an error during the upgrade you can try the following steps:
The alert reads as follows:
What needs your attention
The following things need your attention to continue the installation and keep your Windows settings, personal files, and apps.
The alert lists Symantec Endpoint Protection, and further advises:
Uninstall this app now because it isn't compatible with Windows 10.
This issue occurs because additional Symantec Endpoint Protection upgrade processes have not completed. Therefore, the Windows upgrade detects product files from an earlier Symantec Endpoint Protection version that does not support Windows 10.
Do not uninstall Symantec Endpoint Protection as prompted. Instead, follow these steps:
To prevent this issue, you can do one of the following before you upgrade the operating system to Windows 10:
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August 07, 2015