What should I do if my ResPhone stops working?

Report all telephone problems to the Building Operations Office in your complex, 5-6520 for the East Side, 5-6410 for the West Side, and 5-6206 for South Campus. Here are some suggestions for solving telephone problems prior to calling your Building Operations Office.

No Dial Tone

  1. Verify that the handset cord (connects handset to base of instrument) is properly attached at both ends.
  2. Verify that the line cord (connects base to jack) is properly attached at both ends.
  3. Verify that the line cord is plugged into the left jack if the jack is mounted horizontally or the top jack if the jack is mounted vertically.
  4. Remember if there are two sets of jacks in the room, only one has a dial tone.
  5. Try another phone in the jack to determine if phone is defective or if the jack does not work.

If after going through each of the five steps your phone still does not work, contact the Building Operations Office in your complex.

Can't Call Off Campus

  1. Verify that you have correctly followed the dialing instructions.
  2. Verify that you have correctly followed the dialing instructions for your ResPhone account.
  3. Verify that you are dialing the correct telephone number.
  4. While holding the handset to your ear, press each number key and check for a tone while the number key is depressed. If there is no tone, see your Building Operations Office.

Phone Does Not Ring

Plug in your phone in a friend's room to determine if the problem is with the phone set or with the telephone line.

Static or Can't Hear the Other Party

If you can't hear anything on your phone, plug in the phone in a friend's room to determine whether the problem is with the instrument or with the telephone line.

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Last updated: 

October 25, 2012

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