IT

UIC provides all faculty and instructors with a free and easy-to-use lecture capture tool called Echo360. Along with features provided by the tool, UIC faculty have access to support, learning workshops, and personal consultations.

The captures created from Echo360 can be automatically published to Blackboard Learn and accessed via the Echo Center tool, or iTunes U through an RSS feed.

Audience: Faculty, Staff, IT, ACCC

The ACCC Service Desk offers general in-person consulting services for basic support issues. 

Audience: Faculty, Staff, Students, IT

Telecommunications provides general information about telecommunications services, customer service orders, cell phones, pagers as well as consulting for large-scale engineering projects.

Audience: Faculty, Staff, Students, IT

Please note: Basic Email (Webmail and Tigger) will be retired on December 15th, 2017


ACCC Basic Email service allows you to access your email on the web through Webmail as well as many desktop and mobile clients. Features include spam filtering, custom filters, and vacation and out-of-office auto-reply.

Audience: Faculty, Staff, Students, IT
Microsoft Exchange Logo

ACCC provides Exchange email as a premium email and calendaring service available to faculty and staff. This premium service ensures a flawless integration with Outlook enhancing your management of calendar, email, contact, task, and note integration. Exchange has superior speed with large mailboxes, and much more up-to-date and functional web interface. Mobile computing is made easy with native support for Windows Mobile smart phones. Mobile devices are supported by using Exchange Active Sync, available on all major mobile manufacturers (Apple, Android, Windows, BlackBerry).

We currently provide both a local version of Exchange and the cloud based version of Exchange, called Exchange Online.  Below is a chart comparing the two versions. All newly hired employees are automatically provisioned with Exchange Online accounts and we are working towards migrating all local Exchange users to Exchange Online.

Audience: Faculty, Staff, IT, ACCC

The UIC community wireless network identifies itself as UIC-WiFi. Visitors to UIC may be eligible to use UIC-Guest or eduroam. UIC-WiFi uses WPA2 Enterprise Security. WPA2 Enterprise implements the 802.11i security standard, which includes government-grade AES encryption and 802.1x authentication. The specific authentication method that we use with PEAP-MSCHAPv2.

UIC-Guest is used by non-UIC visitors on our campus. To give users temporary Guest access please visit the Guest Wireless page.

eduroam is a World Wide wireless network. A user can connect to eduroam on UIC’s campus after first connecting at their home institution.

Audience: Faculty, Staff, Students, IT

Centrex is the name of the legacy telephony system that has been used on campus for about the past 20 years.  The Board of Trustees has mandated that the contract for this system will not be renewed when the current contract extension expires in July 2012. Certain applications on campus will still need to be maintained on Centrex but a very small number of lines will continue to be maintained.

Audience: Faculty, Staff, IT
WebStore

Licensed software is distributed directly through the WebStore. WebStore strives to provide the software you need at the lowest possible price. 

Audience: Faculty, Staff, Students, IT, ACCC

ACCC provides a variety of training formats, including self-paced online video tutorials, workshops and one-on-one consulting.

Audience: Faculty, Staff, Students, IT

Virtual Machine (VM) is a guest server hosted on a VM host. The ACCC VM service includes maintenance of the physical environment such as power, cooling, physical security and networking, system monitoring, patches and upgrades, backups, business continuity and disaster recovery, and performance tuning.

Audience: Faculty, Staff, IT

The ACCC provides a personal University email address to all current students, staff and faculty. The email address is in the format NetID@uic.edu and can be used in conjunction with any of the email services provided by the ACCC (GoogleApps@UIC, Basic Email and Exchange), or forwarded to an existing non-University email address.

Audience: Faculty, Staff, Students, IT
Qualtrics logo

Qualtrics is a sophisticated, easy to use web-based service for creating, publishing, and analyzing survey data. Qualtrics offers advanced options and is highly customizable.

Audience: Faculty, Staff, Students, IT, ACCC

U-Print is the campus-wide printing system. U-Print is available in ACCC computer labs and in certain department locations. You can also use U-Print to print from your personal computer or mobile device, making it easy to print when you want, and where you want.

Audience: Faculty, Staff, Students, IT

Network Operations Center is staffed 24 hours a day, 7 days a week, year-round to monitor the campus network, the ACCC's mission-critical systems, and services;  to receive reports of system problems; and to pass important information on via the ACCC News and Alerts.

The UIC Directory is an online directory of current UIC students, faculty and staff. The Directory also includes a complete listing of campus units and unit rosters.

OpenVPN logo

The Virtual Private Network service allows you to securely access resources at UIC over a non-UIC Internet connection. While connected to the VPN, the client software works with the operating system to determine when you are accessing an Internet location that the client should protect. When you are accessing such a location, the VPN client encrypts the data.

Audience: Faculty, Staff, Students, IT
Box logo

Box is an online file sharing and cloud content management service that works on PCs, Macs, mobile and tablet devices and provides access to your files from any location for collaboration with other University users or external parties.

Audience: Faculty, Staff, Students, IT

Starting October 17th, UIC faculty, staff, and students will be asked to set-up new password recovery options at the time of the next password change for their UIC NetID. Once each user has completed this step, their passwords for Campus NetIDs and Enterprise IDs will be the same. For more information about the One ID & Password (OIDPW) project please see http://web.uillinois.edu/IAM.

UIC NetID is an identifier used to access many university services. Identity and Access Management includes authentication, provisioning of services and consultation for obtaining UIC NetIDs, establishing non-personal email addresses for University business, NetID changes, and troubleshooting related to university identities. 

Audience: Faculty, Staff, Students, IT

For web and media publishing needs, choose from personal or group and departmental web publishing options on people.uic.edu, webhost.uic.edu or red.uic.edu.

Audience: Faculty, Staff, Students, IT

Request Tracker (RT) is a request tracking system -- a way to record requests that come in via email or the Web and to track the history of responses and changes to the status of the requests. The ACCC uses RT for request tracking and offers RT instances to other campus units for any type of email or request tracking that needs to be handled by a group of people.

Audience: IT

All buildings on the UIC campus are connected to the UIC campus backbone network, which connects UIC to the Internet through three Internet service providers.

Audience: Faculty, Staff, Students, IT

The ACCC provides multimedia equipment for a variety of uses:

  • Students may check out laptops and other multimedia equipment for three days at a time, at no cost, from several locations on campus.
    • Laptops are limited to three total checkouts per semester, in order to ensure the limited supply of laptops is available to as many students as possible.
  • Faculty may reserve or check out laptops and other multimedia equipment for use in a specific class session, at no cost, from the ACCC-LTS Support office.
  • Faculty may check out multimedia equipment for three days at a time, at no cost, from the ACCC-LTS Multimedia Lab.
  • Students, faculty, or staff can rent multimedia equipment for scheduled events, for a fee.  Details of this service are found at the Event Support (Audio/Visual) service page.
Audience: Faculty, Staff, Students, IT

The ACCC hosts two types of local database servers for use by individuals, departments, or other campus groups: MySQL and MSSQL. Both are relational database management systems (RDBMS) that support multiple databases and that allow multiple people to access each one.

Audience: Faculty, Staff, Students, IT

Blackboard Collaborate Web Conferencing is a virtual learning environment to facilitate real-time online learning. This Web conferencing system is accessed through Blackboard Learn and empowers Blackboard Learn instructors and TAs to create individual (and repeat Web Conferencing sessions) on their own with out requesting a session to be created or activated. 

Audience: Faculty, Staff, Students, IT

Bluestem is the primary single sign-on authentication method supported at UIC. Only UIC users can authenticate via Bluestem.

Shibboleth (SAML) is a framework that allows applications to connect to various authentication services on the Internet (including UIC's Bluestem SSO). Shibboleth can be used to allow access to your application from any Organization on the Internet that supports SAML. Conversely, it can also be used to allow UIC users access to third party applications (that support SAML) using their UIC credentials. Note that such third party applications must be registered with the InCommon Federation:

https://incommon.org

For more information regarding the yearly InCommon Federation fee structure see incommon.org/fees.html (sponsored partners).

Shibboleth Discovery Service - A discovery service is a web page that asks you to select your institution, after which you are redirected to that institution's authentication service. The discovery service for uofi.box.com (hosted by illinois.edu) for instance asks you to select one of UIUC, UIC, or UIS. If you misclicked and selected the wrong institution you can reset your selection for the illinois.edu discovery service by going to this link:

https://discovery.illinois.edu/discovery/DS

Audience: IT

ACCC provides equipment rental and technician support for multimedia needs at events. Equipment and service reservations are available for academic courses and special events.  Equipment can be rented and picked up from a designated location, or technician support can be included and equipment will be delivered, setup, monitored through the event, and taken down at the end of the event.  Any request that is not directly related to a CRN-based course is subject to rental and labor fees.

Audience: Faculty, Staff, IT, External

The UIC Events Calendar was developed to post Events and Classified Ads electronically via the Web. It makes it easy to post brief items on the Web, and, if you wish, to send a one line summary of the item to the audience who will be most interested in it.

Audience: Faculty, Staff, Students, IT

UIC Alert is an optional free service that allows UIC officials to send text messages to your mobile phone or any text message capable device in the case of a campus emergency.

Audience: Faculty, Staff, Students, IT

ACCC supports a variety of voice and data services utilizing the campus copper and fiber distribution systems. ACCC technicians install telephone service, data connections and new media.

Audience: Faculty, Staff, IT

Videoconferencing supports two-way video and audio communication.  Videoconferencing has many applications. It eliminates the need to travel for a meeting, a seminar, or a conference. While reducing travel time and costs, it still offers an interactive audio-visual way to communicate effectively between different locations. We also have web conferencing available.

Audience: Faculty, Staff, IT

ACCC Security's mission is to protect the UIC community from active and potential security threats.

Audience: Faculty, Staff, Students, IT

ACCC offers a Web Conferencing solutions through Blackboard Collaborate.

Audience: Faculty, Staff, IT

As part of the renegotiation of the faculty bargaining unit contract for Academic Year 2015-2016, the faculty computer replacement program has been restructured.  The ACCC no longer has a direct role in the computer replacement program, and instead Unit IT support personnel, in consultation with Unit Heads/Chairs, are responsible for initiating, administering, and providing oversight over this program at the unit level, and are expected to provide hardware support during the time the computer is covered by warranty.  At the unit’s discretion, ACCC can be engaged to provide complimentary warranty-covered hardware support for approved models of Lenovo and Dell computers.  Additionally, ACCC will continue to provide hardware support for the computers distributed during the 2014-2015 computer replacement program, for the remainder of the warranty period on those machines.

A summary of the changes and new structure can be found here.

Audience: Faculty, IT

Encryption provides an easy-to-use and secure means to protect Sensitive and High Risk data on computers. Laptops and desktop computers can be lost, stolen or have hard drives removed. Many other scenarios can also jeopardize the privacy and security of your important data.   

Users with FERPA, HIPAA, intellectual property, research data, and other sensitive information can use encryption to protect their data. In many cases, encryption is required to comply with the UIC IT Security Program, legal, regulatory, or grant requirements.  

Solutions Available

There are 2 offerings within the Encryption service 

  • PGP:  PGP software provides easy-to-use and secure encryption to protect sensitive data on laptops or PCs for Faculty and Staff.
  • MBAM for Departments:  Microsoft BitLocker Administration and Monitoring provides reporting and monitoring capabilities for departments to ensure compliance of departmental assets.
Audience: Faculty, Staff, IT

There are daily data usage limitations on the use of Res-Net and the UIC public wireless networks on campus, as well as other restrictions, which are described in UIC Wireless and Res-Net Policy.

Red Hat logo

ACCC is converting our Linux operating system offering from Red Hat Enterprise to CentOS (Linux is the Unix based operating system often used in servers and desktop environments). As a result of this conversion, ACCC will no longer be accepting new registrations to our Red Hat Network Satellite Server (RHN). Customers with current RHN registrations will still be able to update their Red Hat operating system installations registered with ACCC until further notice. ACCC will contact current customers connecting to the Red Hat satellite server with options and a deadline for migration to CentOS. 

Red Hat Enterprise Linux is available for no fee to UIC faculty, staff, and students for production and personal use. Software updates, ISO images, and other services are provided through the Red Hat Network satellite server

Audience: Faculty, Staff, Students, IT

The ACCC will host your webpage using Microsoft IIS technologies for .NET or ASP based webpages.

Audience: Faculty, Staff, IT

ACCC provides support to the UIC community via email, phone, in-person consultation and on-site service calls.

Audience: Faculty, Staff, Students, IT

The ADDA service is a set of premium features available for users of the ACCC Active Directory service.

Audience: Faculty, Staff, IT, ACCC

Office 365 is a free suite of programs that includes Office applications. There are two ways that you can use Office 365.  You can work in the cloud by using Word Online, Excel Online, PowerPoint Online, OneNote Online and more. In addition, you can install all of the same apps locally on up to 5 PCs or Macs, 5 tablets, and 5 mobile devices.
 
Faculty and staff may still use a local version of Office Professional by installing the Campus Agreement offer for University-owned computers through the WebStore.

Exchange online is the new common email and calendar solution that will be available to faculty and staff starting Fall 2015.  This is a separate service from Office 365.

Audience: Faculty, Staff, Students, IT

Computers and other devices can be filtered and suspended from campus use for many reasons.  Computers are routinely filtered for any of the use excessive bandwidth, violation of the ACCC Acceptable Use Policy, violation of Res-Net terms of service or due to a virus or infection detected.

Audience: Faculty, Staff, Students, IT

A wiki is a website that allows a selected set of users to create and collaboratively edit web pages using just their web browser. It runs as an application on a Web server, with the content, including all revisions, usually being stored in a file system or a database.

Audience: Staff, IT

ACCC handles the management and administration of cell phone and mobile data plans centrally contracted through the state of Illinois.

Audience: Faculty, Staff, IT

Network services are provided for wired and wireless networks.  Network access is provided in student residences, academic, and administrative buildings.  

Audience: Faculty, Staff, Students, IT

ACCC provides a centralized platform for campus units to establish departmental digital signage. The portal is centrally managed by the ACCC and Industry Weapon is the company who provides the service on the cloud. Departments that purchase this service can manage and upload content from anywhere.

Audience: Faculty, Staff, IT, ACCC

ACCC administers several systems that allow for telephones on campus to have voicemail.  We run multiple systems in support of the various different types of phones such as VoIP and legacy analog phones (Centrex).

Audience: Faculty, Staff, IT

Nessus Security and Vulnerability Scanner is a scan engine with a web-based interface that can be used to perform an external scan of your computer system. This comprehensive scan looks for potential vulnerabilities that could be used by remote attackers to control or access sensitive data on a system.  

Audience: Faculty, Staff, Students, IT
UIC Mobile iOS Graphic

The UIC Mobile App is available as a free download from the Apple store for iOS or from Google Play for Android. There is also a mobile version of the app available at m.uic.edu. Students, faculty, staff, alumni, prospective students, and anyone interested in learning more about UIC can use this app to stay connected while on the go.

Several services are available to support and enable users to make telephone calls on campus.  Currently the ACCC maintains systems for legacy analog phones and phones using voice over IP technology. In support of calls services are provided for conference calls and operator services.

Audience: IT

The UIC Page Operators can be reached by dialing "0" from any campus telephone, 312-996-6780, or 312-996-2133. For emergency calls (codes and stat pages) dial 996-6788 or 171 (from campus telephones). Detailed instructions for paging, retrieval, and status changes are located in the UIC Paging Directory.

Audience: Faculty, Staff, IT

The ACCC offers a set of tools that users can use to create and collaboratively share information. 

Audience: Faculty, Staff, Students, IT

The UIC Active Directory (AD) is an implementation of Microsoft™ Active Directory. It provides integrated authentication and authorization to systems and services across the Chicago, Peoria, and Rockford UIC campuses.

Audience: IT

Elections Service Retired on 8/8/2017

ACCC has retired the Elections service on August 8, 2017. The features and functionality provided by the Elections service is currently available through the Qualtrics Survey service. Depending on requirements, Elections functionality could also be created using the University of Illinois Webtools Toolbox survey feature.

For more information about Qualtrics see: http://accc.uic.edu/service/surveys
For more information about University of Illinois Webtools Toolbox see: https://illinois.edu/toolbox

If you have any questions please contact us at consult@uic.edu.

Audience: Faculty, Staff, Students, IT

Automatic Call Distribution (ACD) technology allows campus units to set up call centers, while the Auto Attendant allows a voicemail box to be divided to accept different messages for different people or to route incoming calls according to a caller's key presses.

Audience: Faculty, Staff, IT, ACCC

SharePoint is a tool for collaboration that helps groups of people (whether work teams or social groups) share information and work together. For example, SharePoint can help you:

  • Coordinate projects, calendars, and schedules.
  • Discuss ideas and review documents or proposals.
  • Share information and keep in touch with other people.

 

UIC Community can view their designated UIC site collections under one view at http://sharepoint.uic.edu

Audience: IT

The ACCC offers a set of tools that users can use to securely store files online.  Using these tools files are available both on and off campus.  

Audience: Faculty, Staff, Students, IT

ACCC maintains and operates the StarTel campus-wide public security system. The system is best identified as the 8-foot, blue-light bollards or posts located throughout the public walkways on the East and West campus. StarTel units offer direct access to the UIC Police Department; press the red call button to call for assistance.

The ACCC offers several methods for departments or individuals to send mass communication. Tools are available for standard informational messages to be send to a variety of audiences. 

Audience: Faculty, Staff, Students, IT

The Corporate Executive Board (CEB) IT Leadership Council For Midsized Companies is a member-based advisory company that equips senior IT leaders and their teams with insight and actionable solutions to transform operations.

Audience: IT

ACCC’s West Campus Data Center provides a server hosting environment including UPS and Generator backup power. This ACCC controlled space is operated as a university HIPAA covered entity, departmental server resource, in order to provide secure and reliable services for university servers, computing, and data applications.

Audience: Faculty, Staff, IT