Business Tools

Centrex is the name of the legacy telephony system that has been used on campus for about the past 20 years.  The Board of Trustees has mandated that the contract for this system will not be renewed when the current contract extension expires in July 2012. Certain applications on campus will still need to be maintained on Centrex but a very small number of lines will continue to be maintained.

Audience: Faculty, Staff, IT
WebStore

Licensed software is distributed directly through the WebStore. WebStore strives to provide the software you need at the lowest possible price. 

Audience: Faculty, Staff, Students, IT, ACCC

Virtual Machine (VM) is a guest server hosted on a VM host. The ACCC VM service includes maintenance of the physical environment such as power, cooling, physical security and networking, system monitoring, patches and upgrades, backups, business continuity and disaster recovery, and performance tuning.

Audience: Faculty, Staff, IT
Qualtrics logo

Qualtrics is a sophisticated, easy to use web-based service for creating, publishing, and analyzing survey data. Qualtrics offers advanced options and is highly customizable.

Audience: Faculty, Staff, Students, IT, ACCC
Box logo

Box is an online file sharing and cloud content management service that works on PCs, Macs, mobile and tablet devices and provides access to your files from any location for collaboration with other University users or external parties.

Audience: Faculty, Staff, Students, IT

Backup services allow campus staff and faculty to protect the files stored on computers and mobile devices.  These services are designed to allow for the restoration of data in case the file is lost or the computer is damaged in some way. 

Audience: Faculty, Staff

For web and media publishing needs, choose from personal or group and departmental web publishing options on people.uic.edu, webhost.uic.edu or red.uic.edu.

Audience: Faculty, Staff, Students, IT

Request Tracker (RT) is a request tracking system -- a way to record requests that come in via email or the Web and to track the history of responses and changes to the status of the requests. The ACCC uses RT for request tracking and offers RT instances to other campus units for any type of email or request tracking that needs to be handled by a group of people.

Audience: IT

The ACCC hosts two types of local database servers for use by individuals, departments, or other campus groups: MySQL and MSSQL. Both are relational database management systems (RDBMS) that support multiple databases and that allow multiple people to access each one.

Audience: Faculty, Staff, Students, IT

Bluestem is the primary single sign-on authentication method supported at UIC. Only UIC users can authenticate via Bluestem.

Shibboleth (SAML) is a framework that allows applications to connect to various authentication services on the Internet (including UIC's Bluestem SSO). Shibboleth can be used to allow access to your application from any Organization on the Internet that supports SAML. Conversely, it can also be used to allow UIC users access to third party applications (that support SAML) using their UIC credentials. Note that such third party applications must be registered with the InCommon Federation:

https://incommon.org

For more information regarding the yearly InCommon Federation fee structure see incommon.org/fees.html (sponsored partners).

Shibboleth Discovery Service - A discovery service is a web page that asks you to select your institution, after which you are redirected to that institution's authentication service. The discovery service for uofi.box.com (hosted by illinois.edu) for instance asks you to select one of UIUC, UIC, or UIS. If you misclicked and selected the wrong institution you can reset your selection for the illinois.edu discovery service by going to this link:

https://discovery.illinois.edu/discovery/DS

Audience: IT

A server certificate is needed to enable secure-socket layer (SSL) operation on a server (typically a web server) which verifies the server's identity to clients (typically web browsers). To avoid warning dialogs issued by web browsers, the certificate must be digitally signed by a trusted third party, a Certificate Authority (CA) such as Comodo, VeriSign, or Thawte, whose signatures are recognized by the browser. 

Audience: Faculty, Staff

As part of the renegotiation of the faculty bargaining unit contract for Academic Year 2015-2016, the faculty computer replacement program has been restructured.  The ACCC no longer has a direct role in the computer replacement program, and instead Unit IT support personnel, in consultation with Unit Heads/Chairs, are responsible for initiating, administering, and providing oversight over this program at the unit level, and are expected to provide hardware support during the time the computer is covered by warranty.  At the unit’s discretion, ACCC can be engaged to provide complimentary warranty-covered hardware support for approved models of Lenovo and Dell computers.  Additionally, ACCC will continue to provide hardware support for the computers distributed during the 2014-2015 computer replacement program, for the remainder of the warranty period on those machines.

A summary of the changes and new structure can be found here.

Audience: Faculty, IT
Red Hat logo

ACCC is converting our Linux operating system offering from Red Hat Enterprise to CentOS (Linux is the Unix based operating system often used in servers and desktop environments). As a result of this conversion, ACCC will no longer be accepting new registrations to our Red Hat Network Satellite Server (RHN). Customers with current RHN registrations will still be able to update their Red Hat operating system installations registered with ACCC until further notice. ACCC will contact current customers connecting to the Red Hat satellite server with options and a deadline for migration to CentOS. 

Red Hat Enterprise Linux is available for no fee to UIC faculty, staff, and students for production and personal use. Software updates, ISO images, and other services are provided through the Red Hat Network satellite server

Audience: Faculty, Staff, Students, IT

The ACCC will host your webpage using Microsoft IIS technologies for .NET or ASP based webpages.

Audience: Faculty, Staff, IT

The ADDA service is a set of premium features available for users of the ACCC Active Directory service.

Audience: Faculty, Staff, IT, ACCC

Office 365 is a free suite of programs that includes Office applications. There are two ways that you can use Office 365.  You can work in the cloud by using Word Online, Excel Online, PowerPoint Online, OneNote Online and more. In addition, you can install all of the same apps locally on up to 5 PCs or Macs, 5 tablets, and 5 mobile devices.
 
Faculty and staff may still use a local version of Office Professional by installing the Campus Agreement offer for University-owned computers through the WebStore.

Exchange online is the new common email and calendar solution that will be available to faculty and staff starting Fall 2015.  This is a separate service from Office 365.

Audience: Faculty, Staff, Students, IT

A wiki is a website that allows a selected set of users to create and collaboratively edit web pages using just their web browser. It runs as an application on a Web server, with the content, including all revisions, usually being stored in a file system or a database.

Audience: Staff, IT

ACCC handles the management and administration of cell phone and mobile data plans centrally contracted through the state of Illinois.

Audience: Faculty, Staff, IT

ACCC administers several systems that allow for telephones on campus to have voicemail.  We run multiple systems in support of the various different types of phones such as VoIP and legacy analog phones (Centrex).

Audience: Faculty, Staff, IT
UIC Mobile iOS Graphic

The UIC Mobile App is available as a free download from the Apple store for iOS or from Google Play for Android. There is also a mobile version of the app available at m.uic.edu. Students, faculty, staff, alumni, prospective students, and anyone interested in learning more about UIC can use this app to stay connected while on the go.

The UIC Active Directory (AD) is an implementation of Microsoft™ Active Directory. It provides integrated authentication and authorization to systems and services across the Chicago, Peoria, and Rockford UIC campuses.

Audience: IT

Elections Service Retired on 8/8/2017

ACCC has retired the Elections service on August 8, 2017. The features and functionality provided by the Elections service is currently available through the Qualtrics Survey service. Depending on requirements, Elections functionality could also be created using the University of Illinois Webtools Toolbox survey feature.

For more information about Qualtrics see: http://accc.uic.edu/service/surveys
For more information about University of Illinois Webtools Toolbox see: https://illinois.edu/toolbox

If you have any questions please contact us at consult@uic.edu.

Audience: Faculty, Staff, Students, IT

Automatic Call Distribution (ACD) technology allows campus units to set up call centers, while the Auto Attendant allows a voicemail box to be divided to accept different messages for different people or to route incoming calls according to a caller's key presses.

Audience: Faculty, Staff, IT, ACCC

SharePoint is a tool for collaboration that helps groups of people (whether work teams or social groups) share information and work together. For example, SharePoint can help you:

  • Coordinate projects, calendars, and schedules.
  • Discuss ideas and review documents or proposals.
  • Share information and keep in touch with other people.

 

UIC Community can view their designated UIC site collections under one view at http://sharepoint.uic.edu

Audience: IT

The ACCC offers a set of tools that users can use to securely store files online.  Using these tools files are available both on and off campus.  

Audience: Faculty, Staff, Students, IT