Contact Us

To report a service outage please call 312-413-8080 (or 3-8080 from campus phones).

ACCCeSS Helpdesk

ACCC Satellite Services Helpdesk provides hands-on technical support for personal computers and other devices of UIC students, staff, and faculty. Support is available for connecting to campus networks, including UIC-WiFi, virus removal, and installing campus-licensed software.


C-stop is a modern new space for students at UIC. For more information, please visit

Phone 312-413-0003
In Person

Behavioral Sciences Building
1007 West Harrison Street
BSB Learning Center, First Floor

  • Monday - Friday, 8:00am - 7:00pm​

Student Center West
828 South Wolcott Avenue
Student Center West, Room 115

  • Monday - Friday, 9:00am - 7:00pm



The ACCC provides assistance to the users of the common use classrooms (those scheduled by the Office of Classroom Scheduling) and ACCC computer labs on the East Side of campus.  The Learning Environments & Technology Support (LETS) office is centrally located in Lecture Center E, to provide a single point of contact for any support needed.

Phone 312-413-0003 Option 1
In person

Lecture Center E
Room E112

  • Monday - Thursday 7:45am to 7:00pm, Friday 8:00 am to 5:00 pm during academic sessions

Client Services Office

The Client Services Office offers general in-person consulting services for basic support issues. 

Phone 312-413-0003
In person

Room 2265
Science and Engineering Labs East
950 South Halsted Street

Entrance to the building is made from the central walkway which splits Science and Engineering Labs into east and west sides or through Engineering Research Facility (ERF).

Open 9 am to 5 pm Monday through Friday, with the exception of Wednesday when we close at 4 pm.


Directory Services

The UIC Directory is an online directory of current UIC students, faculty and staff. The Directory also includes a complete listing of campus units and unit rosters.

Event Support (Audio/Visual)

ACCC provides equipment rental and technician support for multimedia needs at events. Equipment and service reservations are available for academic courses and special events. 

Helpdesk Services

ACCC provides support to the UIC community via email, phone, in-person consultation and on-site service calls.

Phone 312-413-0003


Identity and Access Management

Starting the weekend of October 15th, UIC faculty, staff, and students will be asked to set-up new password recovery options at the time of the next password change for their UIC NetID. Once each user has completed this step, their passwords for Campus NetIDs and Enterprise IDs will be the same. For more information about the One ID & Password (OIDPW) project please see

UIC NetID is an identifier used to access many university services. Identity and Access Management includes authentication, provisioning of services and consultation for obtaining UIC NetIDs, establishing non-personal email addresses for University business, NetID changes, and troubleshooting related to university identities. 

Phone 312-413-0003


Learning Environments

ACCC works diligently to improve and maintain instructional technology available to students, faculty and staff in classrooms and computer labs on campus. Classroom support is provided through our Learning Environments & Technology Services office, which is centrally located in the East Side of campus to provide a single point of contact for any classroom support needs. Campus computer labs are available to UIC students, staff, faculty and authorized guests. Several of the labs are available for reservation for instruction or special events.

Phone 312-413-0003 Option 1
In person

Lecture Center E
Room E112

  • Monday - Thursday 7:45am to 7:00pm, Friday 8:00 am to 5:00 pm during academic sessions

Learning Management System

Blackboard Learn is a web application that allows the creation, administration, tracking, and delivery of digital content via course sites. This type of application is also referred to as a Learning Management System or LMS. At UIC, Blackboard Learn course sites are used in three main ways:

  1. for the enhancement of face-to-face instruction,
  2. as an important component of content delivery for blended courses, and
  3. as a core element delivering and assessing learning in online courses. 
Phone 312-413-0003 Option 1
In person Learning Technology Solutions Support Office


Learning Technology Solutions

The newly formed Learning Technology Solutions team of the ACCC is currently working to revise our web site content.  Please stay tuned for updates!

Introducing a new team in the ACCC: Learning Technology Solutions (LTS). This team brings together the instructional design and software support aspects of the Instructional Technology Lab, with the classroom and computer lab technology support of the Learning Environments & Technology Services office. This newly-merged group will be working to improve your experience as an instructor here at UIC by providing a central point of contact for all of your learning technology needs.


To enhance student success and faculty empowerment through learning technologies.

Phone 312-413-0003 Option 1
In person LTS Support Office

Lecture Center E
Room E112
(west side of building)

Open 7:45am to 7:00pm Monday through Thursday and 7:45am to 5:00pm Friday during academic sessions

LTS Multimedia Lab

Richard J. Daley Library
Room LIB 1-030
(first floor at the south side of the IDEA Commons)

Open weekdays 9:00am to 5:00pm

LTS Instructional Design Office

Benjamin Goldberg Research Center (BGRC)
Room 181

By appointment only


Media Conversion

The Academic Multimedia Lab of the Learning Technology Solutions (LTS) team provides in-depth assistance in multimedia digitizing and conversion, from scanning photographs and slides, to digitizing video clips, transferring VHS video tapes to DVDs, or creating streaming video clips well-suited for web distribution.

Phone 312-413-0003 Option 1
In person

Academic Multimedia Lab
Daley Library, Room 1-030 in IDEA Commons

  • Monday - Friday 9:00am to 5:00pm during academic sessions

Network Data Moves

ACCC supports a variety of voice and data services utilizing the campus copper and fiber distribution systems. ACCC technicians install telephone service, data connections and new media.

Phone 312-996-7171


Network Operations Center

Network Operations Center is staffed 24 hours a day, 7 days a week, year-round to monitor the campus network, the ACCC's mission-critical systems, and services;  to receive reports of system problems; and to pass important information on via the ACCC News and Alerts.

Phone 312-413-8080 option 2
In person Benjamin Goldberg Research Center
1940 West Taylor Street
Room LL 55 (basement)


On-Site Support

ACCC technicians will perform service calls to machines in campus offices.

Web Request Request Form
Phone 312-413-0003


Software Licensing and Sales

Licensed software is distributed directly through the WebStore. WebStore strives to provide the software you need at the lowest possible price. 

Statistical Consulting

Statistical consulting includes technical advice to the UIC community for statistical applications sold by ACCC. We make certain that you are able to run your statistical software.

Phone 312-413-0003



Telecommunications provides general information about telecommunications services, customer service orders, cell phones, pagers as well as consulting for large-scale engineering projects.

UIC Mobile

The UIC Mobile App is available as a free download from the Apple store for iOS or from Google Play for Android. There is also a mobile version of the app available at Students, faculty, staff, alumni, prospective students, and anyone interested in learning more about UIC can use this app to stay connected while on the go.

Support & Technical Issues Submit questions or technical support associated with the UIC Mobile app.
Feature Requests Request a feature for the UIC Mobile app.  The UIC Mobile committee reviews all requests for new features.
Phone 312-413-0003