The ACCC Service Desk offers general in-person consulting services for basic support issues.
312-413-0003 option 9
Hours 9 am to 5 pm Monday through Friday.
|In Person Password Changes||
Note: Users requiring assistance with password changes must appear in person with a valid iCard at C-stop BSB between 9 am to 5 pm Monday through Friday. This is the only ACCC location that supports password change assistance.
ACCC Satellite Services Helpdesk provides hands-on technical support for personal computers and other devices of UIC students, staff, and faculty. Support is available for connecting to campus networks, including UIC-WiFi, virus removal, and installing campus-licensed software.
C-stop is a modern new space for students at UIC. For more information, please visit cstop.uic.edu.
Behavioral Sciences Building
Student Center West
The ACCC provides assistance to the users of the common use classrooms (those scheduled by the Office of Classroom Scheduling) and ACCC computer labs on the East Side of campus. The Learning Environments & Technology Support (LETS) office is centrally located in Lecture Center E, to provide a single point of contact for any support needed.
ACCC provides equipment rental and technician support for multimedia needs at events. Equipment and service reservations are available for academic courses and special events. Equipment can be rented and picked up from a designated location, or technician support can be included and equipment will be delivered, setup, monitored through the event, and taken down at the end of the event. Any request that is not directly related to a CRN-based course is subject to rental and labor fees.
ACCC provides support to the UIC community via email, phone, in-person consultation and on-site service calls.
Starting October 17th, UIC faculty, staff, and students will be asked to set-up new password recovery options at the time of the next password change for their UIC NetID. Once each user has completed this step, their passwords for Campus NetIDs and Enterprise IDs will be the same. For more information about the One ID & Password (OIDPW) project please see http://web.uillinois.edu/IAM.
UIC NetID is an identifier used to access many university services. Identity and Access Management includes authentication, provisioning of services and consultation for obtaining UIC NetIDs, establishing non-personal email addresses for University business, NetID changes, and troubleshooting related to university identities.
ACCC works diligently to improve and maintain instructional technology available to students, faculty and staff in classrooms and computer labs on campus. Classroom support is provided through our Learning Environments & Technology Services office, which is centrally located in the East Side of campus to provide a single point of contact for any classroom support needs. Campus computer labs are available to UIC students, staff, faculty and authorized guests. Several of the labs are available for reservation for instruction or special events.
Blackboard Learn is a web application that allows the creation, administration, tracking, and delivery of digital content via course sites. This type of application is also referred to as a Learning Management System or LMS. At UIC, Blackboard Learn course sites are used in three main ways:
The newly formed Learning Technology Solutions team of the ACCC is currently working to revise our web site content. Please stay tuned for updates!
Introducing a new team in the ACCC: Learning Technology Solutions (LTS). This team brings together the instructional design and software support aspects of the Instructional Technology Lab, with the classroom and computer lab technology support of the Learning Environments & Technology Services office. This newly-merged group will be working to improve your experience as an instructor here at UIC by providing a central point of contact for all of your learning technology needs.
To enhance student success and faculty empowerment through learning technologies.
|Phone||312-413-0003 Option 1|
|In person||LTS Support Office||
Lecture Center E
Open 7:45am to 7:00pm Monday through Thursday and 7:45am to 5:00pm Friday during academic sessions
|LTS Multimedia Lab||
Richard J. Daley Library
Open weekdays 9:00am to 5:00pm
|LTS Instructional Design Office||
Benjamin Goldberg Research Center (BGRC)
By appointment only
The Academic Multimedia Lab of the Learning Technology Solutions (LTS) team provides in-depth assistance in multimedia digitizing and conversion, from scanning photographs and slides, to digitizing video clips, transferring VHS video tapes to DVDs, or creating streaming video clips well-suited for web distribution.
|Phone||312-413-0003 Option 1|
Academic Multimedia Lab
ACCC supports a variety of voice and data services utilizing the campus copper and fiber distribution systems. ACCC technicians install telephone service, data connections and new media.
Network Operations Center is staffed 24 hours a day, 7 days a week, year-round to monitor the campus network, the ACCC's mission-critical systems, and services; to receive reports of system problems; and to pass important information on via the ACCC News and Alerts.
|Phone||312-413-8080 option 2|
Benjamin Goldberg Research Center
1940 West Taylor Street
Room LL 55 (basement)
ACCC technicians will perform service calls to machines in campus offices.
|Web Request||Request Form|
Licensed software is distributed directly through the WebStore. WebStore strives to provide the software you need at the lowest possible price.
|Webstore Support Request Form||https://webstore.illinois.edu/shop/contact.aspx|
Statistical consulting includes technical advice to the UIC community for statistical applications sold by ACCC. We make certain that you are able to run your statistical software.
Telecommunications provides general information about telecommunications services, customer service orders, cell phones, pagers as well as consulting for large-scale engineering projects.
The UIC Mobile App is available as a free download from the Apple store for iOS or from Google Play for Android. There is also a mobile version of the app available at m.uic.edu. Students, faculty, staff, alumni, prospective students, and anyone interested in learning more about UIC can use this app to stay connected while on the go.