Contact Us
If this is a service-threatening emergency, call 312-413-8080. If you're not sure whom to contact, please send any question to consult@uic.edu and we will forward appropriately.
ACCC Computer Management for Everyone (ACME)
This paid service provides hardware and software support, and software licenses for a yearly fee to UIC Faculty and staff who purchase an eligible computer when they sign up for ACME.
| acme@uic.edu |
ACCCeSS Helpdesk
ACCC Satellite Services Helpdesk provides hands-on technical support for the personal computers and other devices of UIC students, staff and faculty. Support is available for connecting to campus networks, including UIC-WiFi, virus removal and operating system updates.
| acccess@uic.edu | |
| Phone | 312-413-0003 |
Blackboard Learn
Blackboard Learn is the learning management system (LMS) used at UIC and is a Web-based integrated teaching and learning tool available for faculty to administer online courses. Course site development and navigation is accomplished through a consistent and easy-to-use web browser user interface.
| blackboard@uic.edu | |
| Phone | 312-996-9824 |
| In person | Instructional Technology Lab |
Classroom Support
The ACCC provides assistance to the users of the common use classrooms (those scheduled by the Office of Classroom Scheduling) on the East Side of campus. The Learning Environments & Technology Services (LETS) office is centrally located in Lecture Center E, to provide a single point of contact for any support needed.
| classrooms@uic.edu | |
| Phone |
312-996-2751 (General Inquiries) 312-996-4648 (Urgent Help Line) |
| Live Support Chat | When using a computer that is installed in a classroom, you can click on the Support Chat link on the desktop to initiate a chat with a technician. Support technicians are available as much as possible during business hours. If a technician is not available, please call our office. |
| In person |
Lecture Center E
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Client Services Office
The Client Services Office offers general in-person consulting services for basic support issues.
| consult@uic.edu | |
| Phone | 312-413-0003 |
| In person |
Room 2267 Entrance to the building is made from the central walkway which splits Science and Engineering Labs into east and west sides or through Engineering Research Facility (ERF). Open 9 am to 5 pm Monday through Friday, with the exception of Wednesday when we close at 4 pm. |
Desktop Support
The ACCC provides direct support for most issues for department owned computers.
| consult@uic.edu | |
| Phone | 312-413-0003 |
Event Support - Audio/Visual
ACCC provides equipment rental and technician support for multimedia needs at events. Equipment and service reservations are available for academic courses and special events.
| classrooms@uic.edu | |
| Phone | 312-996-2751 |
Helpdesk Services
ACCC provides support to the UIC community via email, phone, in-person consultation and on-site service calls.
| consult@uic.edu | |
| Phone | 312-413-0003 |
Identity and Access Management
UIC netID is an identifier used to access many university services. Identity and Access Management includes authentication, provisioning of services and consultation for obtaining UIC netIDs, establishing non-personal email addresses for University business, netID changes, and troubleshooting related to university identities.
| accounts@uic.edu | |
| Phone | 312-413-0003 |
Instructional Technology Lab
The mission of the Instructional Technology Lab is to help UIC faculty make use of computer technology and Web-based solutions to enhance teaching and learning. The ITL supports students and staff with technology and education as well as serves as a test bed for new technology applications in computing and education.
| itl@uic.edu | ||
| Phone | 312-996-9824 | |
| In person | East campus |
Richard J. Daley Library Room LIB 1-030 (first floor of the Main Library on the west side of the building) Hours: Weekdays 9am-5pm |
| West campus |
Benjamin Goldberg Research Center 1940 West Taylor Street Room 181 BGRC Hours: Weekdays 9am-5pm |
|
Learning Environments
ACCC works diligently to improve and maintain instructional technology available to students, faculty and staff in classrooms and computer labs on campus. Classroom support is provided through our Learning Environments & Technology Services office, which is centrally located in the East Side of campus to provide a single point of contact for any classroom support needs. Campus computer labs are available to UIC students, staff, faculty and authorized guests. Several of the labs are available for reservation for instruction or special events.
| consult@uic.edu | |
| Phone | 312-413-0003 |
Network Data Moves
ACCC supports a variety of voice and data services utilizing the campus copper and fiber distribution systems. ACCC technicians install telephone service, data connections and new media.
| as@uic.edu | |
| Phone | 312-996-7171 |
Network Operations Center
Network Operations Center is staffed 24 hours a day, 7 days a week, year-round to monitor the campus network, the ACCC's mission-critical systems, and services; to receive reports of system problems; and to pass important information on via the ACCC News and Alerts.
| Phone | 312-413-8080 option 2 |
|---|---|
| In person |
Benjamin Goldberg Research Center 1940 West Taylor Street Room LL 55 (basement) |
Onsite Support
ACCC technicians will perform service calls to machines in campus offices.
| micros@uic.edu | |
| Phone | 312-413-0003 |
Phonebook
The UIC Phonebook is an online directory of current UIC students, faculty and staff. The Phonebook also includes a complete listing of campus units and unit rosters.
| phonebk@uic.edu |
Software Licensing and Sales
Licensed software is distributed directly through the WebStore. WebStore strives to provide the software you need at the lowest possible price.
| webstore@illinois.edu |
Statistical Consulting
Statistical consulting includes technical advice to the UIC community for statistical applications sold by ACCC. We make certain that you are able to run your statistical software.
| stats@uic.edu | |
| Phone | 312-413-0003 |
Telecommunications
Telecommunications provides general information about telecommunications services, customer service orders, cell phones, pagers as well as consulting for large-scale engineering projects.
| tcomrepair@uic.edu | |
| Phone | 312-996-7144 |
| Online |
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