Contact Us

To report a service outage please call 312-413-8080 (or 3-8080 from campus phones).

ACCC Service Desk

The ACCC Service Desk offers general in-person consulting services for basic support issues. 

Email consult@uic.edu
Phone

312-413-0003 option 9

Hours 9 am to 5 pm Monday through Friday, with the exception of Wednesday when we close at 4 pm.

 

In person

In Person Password Changes

C-Stop
Behavioral Sciences Building

1007 West Harrison Street
BSB Learning Center, First Floor

Note: Users requiring assistance with password changes must appear in person with a valid iCard at C-stop BSB between 9 am to 5 pm Monday through Friday.  This is the only ACCC location that supports password change assistance.

 

 

ACCCeSS Helpdesk

ACCC Satellite Services Helpdesk provides hands-on technical support for personal computers and other devices of UIC students, staff, and faculty. Support is available for connecting to campus networks, including UIC-WiFi, virus removal, and installing campus-licensed software.

C-stop

C-stop is a modern new space for students at UIC. For more information, please visit cstop.uic.edu.

Locations

  • C-Stop BSB
    Behavioral Sciences Building
    1007 West Harrison Street
    BSB Learning Center, First Floor
    Hours: Monday through Friday 8:00am to 7:00pm
  • C-Stop SCW
    Student Center West
    828 South Wolcott Avenue
    Student Center West, Room 115
    Hours: Monday through Friday, 9:00am to 7:00pm
Email cstop@uic.edu
Phone 312-413-0003
In Person

Behavioral Sciences Building
1007 West Harrison Street
BSB Learning Center, First Floor

  • Monday - Friday, 8:00am - 7:00pm​
  • In Person Password Changes:
    • Monday - Friday, 9:00am - 5:00pm

Student Center West
828 South Wolcott Avenue
Student Center West, Room 115

  • Monday - Friday, 9:00am - 7:00pm

 

Classrooms

The ACCC provides assistance to the users of the common use classrooms (those scheduled by the Office of Classroom Scheduling) and ACCC computer labs on the East Side of campus.  The Learning Environments & Technology Support (LETS) office is centrally located in Lecture Center E, to provide a single point of contact for any support needed.

Email LTS@uic.edu
Phone 312-413-0003 Option 1
In person

Lecture Center E
Room E112

  • Monday - Thursday 7:45am to 7:00pm, Friday 8:00 am to 5:00 pm during academic sessions

Directory Services

The UIC Directory is an online directory of current UIC students, faculty and staff. The Directory also includes a complete listing of campus units and unit rosters.

Event Support (Audio/Visual)

ACCC provides equipment rental and technician support for multimedia needs at events. Equipment and service reservations are available for academic courses and special events. 

Helpdesk Services

ACCC provides support to the UIC community via email, phone, in-person consultation and on-site service calls.

Email consult@uic.edu
Phone 312-413-0003

 

Identity and Access Management

Starting October 17th, UIC faculty, staff, and students will be asked to set-up new password recovery options at the time of the next password change for their UIC NetID. Once each user has completed this step, their passwords for Campus NetIDs and Enterprise IDs will be the same. For more information about the One ID & Password (OIDPW) project please see http://web.uillinois.edu/IAM.

UIC NetID is an identifier used to access many university services. Identity and Access Management includes authentication, provisioning of services and consultation for obtaining UIC NetIDs, establishing non-personal email addresses for University business, NetID changes, and troubleshooting related to university identities. 

Email iam@uic.edu
Phone 312-413-0003

 

Learning Environments

ACCC works diligently to improve and maintain instructional technology available to students, faculty and staff in classrooms and computer labs on campus. Classroom support is provided through our Learning Environments & Technology Services office, which is centrally located in the East Side of campus to provide a single point of contact for any classroom support needs. Campus computer labs are available to UIC students, staff, faculty and authorized guests. Several of the labs are available for reservation for instruction or special events.

Email LTS@uic.edu
Phone 312-413-0003 Option 1
In person

Lecture Center E
Room E112

  • Monday - Thursday 7:45am to 7:00pm, Friday 8:00 am to 5:00 pm during academic sessions

Learning Management System

Blackboard Learn is a web application that allows the creation, administration, tracking, and delivery of digital content via course sites. This type of application is also referred to as a Learning Management System or LMS. At UIC, Blackboard Learn course sites are used in three main ways:

  1. for the enhancement of face-to-face instruction,
  2. as an important component of content delivery for blended courses, and
  3. as a core element delivering and assessing learning in online courses. 
Email blackboard@uic.edu
Phone 312-413-0003 Option 1
In person Learning Technology Solutions Support Office

 

Learning Technology Solutions

The newly formed Learning Technology Solutions team of the ACCC is currently working to revise our web site content.  Please stay tuned for updates!

Introducing a new team in the ACCC: Learning Technology Solutions (LTS). This team brings together the instructional design and software support aspects of the Instructional Technology Lab, with the classroom and computer lab technology support of the Learning Environments & Technology Services office. This newly-merged group will be working to improve your experience as an instructor here at UIC by providing a central point of contact for all of your learning technology needs.

OUR MISSION

To enhance student success and faculty empowerment through learning technologies.

Email LTS@uic.edu
Phone 312-413-0003 Option 1
In person LTS Support Office

Lecture Center E
Room E112
(west side of building)

Open 7:45am to 7:00pm Monday through Thursday and 7:45am to 5:00pm Friday during academic sessions

LTS Multimedia Lab

Richard J. Daley Library
Room LIB 1-030
(first floor at the south side of the IDEA Commons)

Open weekdays 9:00am to 5:00pm

LTS Instructional Design Office

Benjamin Goldberg Research Center (BGRC)
Room 181

By appointment only

 

Media Conversion

The Academic Multimedia Lab of the Learning Technology Solutions (LTS) team provides in-depth assistance in multimedia digitizing and conversion, from scanning photographs and slides, to digitizing video clips, transferring VHS video tapes to DVDs, or creating streaming video clips well-suited for web distribution.

Email LTS@uic.edu
Phone 312-413-0003 Option 1
In person

Academic Multimedia Lab
Daley Library, Room 1-030 in IDEA Commons

  • Monday - Friday 9:00am to 5:00pm during academic sessions

Network Data Moves

ACCC supports a variety of voice and data services utilizing the campus copper and fiber distribution systems. ACCC technicians install telephone service, data connections and new media.

Email as@uic.edu
Phone 312-996-7171

 

Network Operations Center

Network Operations Center is staffed 24 hours a day, 7 days a week, year-round to monitor the campus network, the ACCC's mission-critical systems, and services;  to receive reports of system problems; and to pass important information on via the ACCC News and Alerts.

Phone 312-413-8080 option 2
In person Benjamin Goldberg Research Center
1940 West Taylor Street
Room LL 55 (basement)

 

On-Site Support

ACCC technicians will perform service calls to machines in campus offices.

Web Request Request Form
Phone 312-413-0003

 

Software Licensing and Sales

Licensed software is distributed directly through the WebStore. WebStore strives to provide the software you need at the lowest possible price. 

Statistical Consulting

Statistical consulting includes technical advice to the UIC community for statistical applications sold by ACCC. We make certain that you are able to run your statistical software.

Email stats@uic.edu
Phone 312-413-0003

 

Telecommunications

Telecommunications provides general information about telecommunications services, customer service orders, cell phones, pagers as well as consulting for large-scale engineering projects.

UIC Mobile

The UIC Mobile App is available as a free download from the Apple store for iOS or from Google Play for Android. There is also a mobile version of the app available at m.uic.edu. Students, faculty, staff, alumni, prospective students, and anyone interested in learning more about UIC can use this app to stay connected while on the go.

Support & Technical Issues Submit questions or technical support associated with the UIC Mobile app.
Feature Requests Request a feature for the UIC Mobile app.  The UIC Mobile committee reviews all requests for new features.
Phone 312-413-0003