Contact Us

If this is a service-threatening emergency, call 312-413-8080. If you're not sure whom to contact, please send any question to consult@uic.edu and we will forward appropriately.

ACCCeSS Helpdesk

ACCC Satellite Services Helpdesk provides hands-on technical support for personal computers and other devices of UIC students, staff, and faculty. Support is available for connecting to campus networks, including UIC-WiFi, virus removal, and installing campus-licensed software.

Blackboard Learn

Blackboard Learn is the learning management system (LMS) used at UIC and is a Web-based integrated teaching and learning tool available for faculty to administer online courses. Course site development and navigation is accomplished through a consistent and easy-to-use web browser user interface. 

Email blackboard@uic.edu
Phone 312-996-9824
In person Instructional Technology Lab

 

C-stop

C-stop is a modern new space for students at UIC. For more information, please visit cstop.uic.edu.

Email cstop@uic.edu
Phone 312-413-0003

 

Classroom Support

The ACCC provides assistance to the users of the common use classrooms (those scheduled by the Office of Classroom Scheduling) on the East Side of campus.  The Learning Environments & Technology Services (LETS) office is centrally located in Lecture Center E, to provide a single point of contact for any support needed.

Email classrooms@uic.edu
Phone 312-996-2751 (General Inquiries)
312-996-4648 (Urgent Help Line)
In person

Lecture Center E
Room E112

  • Monday - Thursday 8:00 am to 7:00 pm 
  • Friday 8:00 am to 5:00 pm

Client Services Office

The Client Services Office offers general in-person consulting services for basic support issues. 

Email consult@uic.edu
Phone 312-413-0003
In person

Room 2267
Science and Engineering Labs East
950 South Halsted Street

Entrance to the building is made from the central walkway which splits Science and Engineering Labs into east and west sides or through Engineering Research Facility (ERF).

Open 9 am to 5 pm Monday through Friday, with the exception of Wednesday when we close at 4 pm.

 

Directory Services

The UIC Directory is an online directory of current UIC students, faculty and staff. The Directory also includes a complete listing of campus units and unit rosters.

Event Support - Audio/Visual

ACCC provides equipment rental and technician support for multimedia needs at events. Equipment and service reservations are available for academic courses and special events. 

Email classrooms@uic.edu
Phone 312-996-2751

 

Helpdesk Services

ACCC provides support to the UIC community via email, phone, in-person consultation and on-site service calls.

Email consult@uic.edu
Phone 312-413-0003

 

Identity and Access Management

UIC netID is an identifier used to access many university services. Identity and Access Management includes authentication, provisioning of services and consultation for obtaining UIC netIDs, establishing non-personal email addresses for University business, netID changes, and troubleshooting related to university identities. 

Email accounts@uic.edu
Phone 312-413-0003

 

Instructional Technology Lab

The mission of the Instructional Technology Lab is to help UIC faculty make use of computer technology and Web-based solutions to enhance teaching and learning. The ITL supports students and staff with technology and education as well as serves as a test bed for new technology applications in computing and education.

Email itl@uic.edu
Phone 312-996-9824
In person East campus Richard J. Daley Library
Room LIB 1-030 (first floor of the Main Library on the west side of the building)
Hours: Weekdays 9am-5pm
West campus Benjamin Goldberg Research Center
1940 West Taylor Street
Room 181 BGRC
Hours: Weekdays 9am-5pm

 

Learning Environments

ACCC works diligently to improve and maintain instructional technology available to students, faculty and staff in classrooms and computer labs on campus. Classroom support is provided through our Learning Environments & Technology Services office, which is centrally located in the East Side of campus to provide a single point of contact for any classroom support needs. Campus computer labs are available to UIC students, staff, faculty and authorized guests. Several of the labs are available for reservation for instruction or special events.

Email consult@uic.edu
Phone 312-413-0003

 

Network Data Moves

ACCC supports a variety of voice and data services utilizing the campus copper and fiber distribution systems. ACCC technicians install telephone service, data connections and new media.

Email as@uic.edu
Phone 312-996-7171

 

Network Operations Center

Network Operations Center is staffed 24 hours a day, 7 days a week, year-round to monitor the campus network, the ACCC's mission-critical systems, and services;  to receive reports of system problems; and to pass important information on via the ACCC News and Alerts.

Phone 312-413-8080 option 2
In person Benjamin Goldberg Research Center
1940 West Taylor Street
Room LL 55 (basement)

 

On-Site Support

ACCC technicians will perform service calls to machines in campus offices.

Web Request Request Form
Phone 312-413-0003

 

Software Licensing and Sales

Licensed software is distributed directly through the WebStore. WebStore strives to provide the software you need at the lowest possible price. 

Statistical Consulting

Statistical consulting includes technical advice to the UIC community for statistical applications sold by ACCC. We make certain that you are able to run your statistical software.

Email stats@uic.edu
Phone 312-413-0003

 

Telecommunications

Telecommunications provides general information about telecommunications services, customer service orders, cell phones, pagers as well as consulting for large-scale engineering projects.

UIC Mobile

The UIC Mobile App is available as a free download from the Apple store for iOS or from Google Play for Android. There is also a mobile version of the app available at m.uic.edu. Students, faculty, staff, alumni, prospective students, and anyone interested in learning more about UIC can use this app to stay connected while on the go.

Support & Technical Issues Submit questions or technical support associated with the UIC Mobile app.
Feature Requests Request a feature for the UIC Mobile app.  The UIC Mobile committee reviews all requests for new features.
Phone 312-413-0003