Some users may be experiencing issues logging into Request Tracker
(RT). We are investigating these issues and are working to restore
service. For questions, please contact 312-413-8080, option 2. For
additional information and updates, please
Due to unexpected water damage in the east side data center, Research
Network is currently unavailable. Our staff is working to resolve this
situation expeditiously by working with vendors. We will keep you
posted on the progress. We apologize
ACCC will upgrade CrashPlan clients installed on both desktops and
laptops to version 4.8.2.4 on Thursday, June 1 at 5:00PM. There is an
expected momentary loss of connectivity as the client is upgraded, but
no further downtime is expected
Some users may be experiencing printing issues with U-Print enabled
printers. We are investigating these issues and are working to restore
service. For questions, please contact consult@uic.edu or
ACCC will be applying maintenance updates to the Echo360 Lecture
Capture system on May 13th. The Lecture Capture service will be
unavailable from 7:00am to 8:00am.
If needed, students, faculty, and staff can download their lectures
The ACCC will be conducting maintenance on the ACCC email service
(Microsoft Exchange) on Sunday, May 14, 2017 from 9 AM to 5 PM. There
is no expected downtime with this change. If you encounter any issues
please notify the ACCC Network Operations
Some users may be experiencing issues with UIC web applications such
as Directory and Account Portal. We are investigating these issues and
are working to restore service. For questions, please contact
312-413-8080, option 2. For additional
ACCC will perform datacenter maintenance on Saturday, May 13, 2017,
from 8:00AM to 6:00PM, CT. During this time, the following ACCC
services may be interrupted or unavailable:
* ACCC-hosted Virtual Servers
Some users may be experiencing issues with network phones (VoIP). We
are investigating these issue and are working to restore service. For
questions, please contact consult@uic.edu or 312-413-8080, option
On May 12, 2017 from 9:00pm to May 13,2017 at 3:00am, the Printing
service will be unavailable due to scheduled maintenance. Student
printing quota balance will be reset to $15.00 during this maintenance
in preparation for the Summer
The ACCC has modified the accountportal.uic.edu site to allow students
the ability to request Exchange Online mailboxes. If you encounter any
issues or have any questions please contact the ACCC at
Due to the size of some voicemail boxes, users may experience degraded
Network Phone (VoIP) service. ACCC would like to encourage the campus
to delete unwanted messages. This can be done in bulk by going to
https://voicemail.uic.edu
Some users may be experiencing issues with email filters
(http://emailfilters.accc.uic.edu). Messages from recipients on users'
"My Whitelist" may be mistakenly flagged as spam. ACCC is working with
vendor Barracuda Networks to fix
If new software will be required this summer, or fall semester, please
note an estimated 4 weeks advanced notice for testing and deployment
is required.
For more information and to request software installation in ACCC
ACCC will be updating the backup service powered by CrashPlan on
Saturday, May 6, from 11:00PM to 12:00AM. This update increases the
stability of the service and corrects known issues that some users may
have been
ACCC staff in SELE (Building no. 607) is evacuating the building
because of a fire alarm.
Calls to our Client Services Office will not be answered until an "all
clear" to reenter the building is issued.
In the
Some users may be experiencing email issues. We are investigating
these issues and are working to restore service. For questions, please
contact consult@uic.edu or 312-413-8080, option 2. For additional
Looking for Windows 10 version 1703 on WebStore?
Enterprise Volume Licensing Agreements of Windows 10 version 1703 from
the Volume Licensing Service Center (VLSC) will be available to
WebStore on May 1
We are aware that some users are experiencing issues making and
receiving calls to UIC phone numbers. ACCC staff is on site working
with AT&T to fully restore service. For questions, please contact
312-413-8080, option 2. For additional
Box will increase individual quotas from 50GB to unlimited storage
starting on Monday, April 24, at 8:00AM. Box Team Folders will also
increase from 250GB to unlimited storage.
Please note, Box has discontinued support
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