News and Alerts

Displaying 1 - 20 of 100 recent announcements
Category: Unplanned outage
Last updated: Monday, August 29, 2016 - 12:24pm
The ACCC Learning Technology Solutions (LTS) and Client Services Office (CSO) phone number 312-413-0003 is down. We are currently looking into this issue. In the meantime, please contact 312-996-4648 for LTS 312-996-1977
Category: News
Last updated: Friday, August 26, 2016 - 4:40pm
ACCC will be conducting maintenance on the VOIP voicemail system on Friday, September 9th, at 10:00PM to Saturday, September 10th at 2:00AM. Voicemail access will be unavailable during the upgrade window. If you have any
Category: Unplanned outage
Last updated: Tuesday, August 23, 2016 - 10:18am
The Client Services Office phone number 312-413-0003 is down. We are currently looking into this issue. In the meantime, please contact ACCC Network Operations Center for CSO support at 312-413-8080, option
Category: Unplanned outage
Last updated: Tuesday, August 23, 2016 - 10:17am
My.uic.edu is experiencing an
Category: Unplanned outage
Last updated: Friday, August 19, 2016 - 8:31pm
Some users may be experiencing issues with UIC's SCCM service hosted by AITS. We are investigating these issues and are working to restore service. For questions, please contact 312-413-8080, option 2. For additional information and updates
Category: Planned downtime
Last updated: Friday, August 19, 2016 - 2:23pm
To improve the video streaming experience and functionality for UIC students and faculty, Sharestream will be updated on Monday, August 15 from 1pm-7pm. During this time, Sharestream videos will be unavailable in Blackboard. Blackboard will
Category: Unplanned outage
Last updated: Thursday, August 18, 2016 - 4:44pm
Some users may be experiencing issues with UIC's SCCM service hosted by AITS. We are investigating these issues and are working to restore service. For questions, please contact 312-413-8080, option 2. For additional information and updates
Category: News
Last updated: Thursday, August 18, 2016 - 3:02pm
ACCC will be adding a OneDrive for Business folder to all of our ACCC managed lab computers on Friday, August 19th, at 5:00PM. There is no expected downtime for this change. This policy will allow easy
Category: News
Last updated: Thursday, August 18, 2016 - 3:00pm
ACCC will be updating the Office 365 login screen to improve the user experience and match UIC branding standards on Friday, August 19th, at 5:00PM. There is no expected downtime for this change. If you
Category: Unplanned outage
Last updated: Thursday, August 18, 2016 - 12:33pm
Some users may experience problems using the Microsoft Office software suite in ACCC managed computer labs and classrooms. We are investigating these issues and are working to restore service. As a temporary workaround please utilize
Category: Unplanned outage
Last updated: Thursday, August 18, 2016 - 12:03pm
Some users may be experiencing issues with network phones (VoIP). We are investigating these issue and are working to restore service. For questions, please contact 312-413-8080, option 2. For additional information and updates, please visit
Category: Unplanned outage
Last updated: Wednesday, August 17, 2016 - 5:55pm
Some users may be experiencing issues with UIC's SCCM service hosted by AITS. We are investigating these issues and are working to restore service. For questions, please contact 312-413-8080, option 2. For additional information and updates
Category: Unplanned outage
Last updated: Monday, August 15, 2016 - 3:38pm
ACCC is currently experiencing VoIP voicemail issues and we are working to resolve the issue as quickly as possible. At this time we are disabling the auto-pickup feature from the voicemail system. Please note all incoming calls will not be
Category: Unplanned outage
Last updated: Monday, August 15, 2016 - 3:27pm
Some users may be experiencing issues with inbound calls from off campus to network phones (VoIP). We are investigating these issues and are working to restore service. For questions, please contact 312-413-8080, option 2. For additional
Category: Unplanned outage
Last updated: Monday, August 15, 2016 - 3:16pm
On August 13th, 2016, from noon – 4pm, all Cisco VoIP phones will be migrated to a new version of call manager. The phones will at one point power off, upgrade, and then register to the other call manager. If this occurs during a phone call
Category: Unplanned outage
Last updated: Monday, August 15, 2016 - 11:01am
On Friday, August 12, 2016 from 11:00pm to 11:30pm, network security equipment supporting UIC-WiFi, UIC-Guest, and eduroam will receive a software update. There will be a brief disruption to these wireless services as the redundant unit takes
Category: News
Last updated: Friday, August 12, 2016 - 2:17pm
ACCC will be closing computer labs SEL 2249, 2249F, 2263, and 2265 starting Tuesday, August 16th, from 5:00PM through Sunday, August 21st. Construction projects in SEL require air conditioning units to be shut down during this time frame
Category: News
Last updated: Friday, August 12, 2016 - 2:15pm
ACCC will be implementing changes to its phone support system on Monday, August 15th, at 11:00AM. No downtime is expected, but clients calling 312-413-0003 may receive a busy signal temporarily and need to call
Category: News
Last updated: Friday, August 12, 2016 - 2:14pm
ACCC will be updating Wireless hardware during the scheduled maintenance window Saturday, August 13th, from 10:00AM to 10:30AM. Wireless access will be unavailable during the upgrade window. If you have any
Category: News
Last updated: Thursday, August 11, 2016 - 2:12pm
Box, the University of Illinois online file sharing and cloud content management service, has now added integration with Microsoft Office Online to the Box Web interface. This feature has been

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