ACCCeSS Helpdesk

Category: Help, Networking
Audience: Faculty, Staff, Students

Overview 

ACCC Satellite Services Helpdesk provides hands-on technical support for personal computers and other devices of UIC students, staff, and faculty. Support is available for connecting to campus networks, including UIC-WiFi, virus removal, and installing campus-licensed software.

Features 

  • Support for UIC-WiFi and Res-Net connections using Windows XP, Vista, Windows 7, Mac OS X, Windows Mobile, iOS, and limited Android and BlackBerry® support.
  • Networking (includes bjack) problems and Internet browser issues.
  • Adware, spyware, virus and worm removal.
  • Assistance with installation of antivirus, spyware, adware and malware removal tools.
  • Assistance with installing software sold through the WebStore.

Locations and Hours

East Campus

Location Dates and time

Student Center East
SCE 402
750 South Halsted Street

Go to the northern part of the Student Center East (the tower). Take the elevator to the 4th floor. Enter the SCE 401 lab; the ACCCeSS desk is at the back of the computer lab.

Monday: 10 am - 4:30 pm
Tuesday: 10 am - 4:30 pm
Wednesday: 10 am - 4 pm
Thursday: 10 am - 4:30 pm
Friday: 10 am - 4:30 pm

Richard J. Daley Library
Room LIB 1-1030 (first floor of the Main Library on the west side of the building).
Monday: 12 pm - 4:30 pm
Tuesday: 12 pm - 4:30 pm
Wednesday: 12 pm - 4 pm
Thursday: 12 pm - 4:30 pm
Friday: 12 pm - 4:30 pm

West Campus

Location Dates and time

C-Stop - Student Center West
SCW 115
828 S. Wolcott Ave
cstop.uic.edu

Student Center West is located on the southwest corner of Polk and Wolcott. Turn right when you enter the building. Room 115 will be on your right.

 

Monday: 9 am - 7 pm
Tuesday: 9 am - 7 pm
Wednesday: 9 am - 7 pm
Thursday: 9 am - 7 pm
Friday: 9 am - 7 pm

Library of the Health Sciences
M/C 763
1750 W. Polk Street

Library of the Health Sciences is located on the northeast corner of Polk and Wood. Turn left when you enter the building. ACCCeSS helpdesk is located on the main level, at the left side of the reference desk.

Monday: 9 am - 4:30 pm
Tuesday: 9 am - 4:30 pm
Wednesday: 9 am - 4 pm
Thursday: 9 am - 4:30 pm
Friday: 9 am - 4:30 pm

Requirements 

Important note: You must remain at the ACCCeSS Helpdesk while the consultants are working on your computer. Therefore, please allow ample time in your schedule before coming to the Helpdesk. Suspended users requiring virus scans, the time requirement may be up to and possibly over 2 hours depending on the severity of the infection.

Before any work is done on a client's computer or device, the client must complete and sign the ACCC waiver form.

When you visit the Helpdesk, please have the following items with you:

  • for desktop computers: just the computer (keyboard, mouse, monitor or power cable are not needed)
  • for laptops: laptop, power supply and power cable

Applicability 

The following support is not provided at the ACCCeSS Helpdesk:

  • Installation or upgrade of any operating system.
  • Installation, configuration, or repair of any electronic equipment.
  • Installation, configuration, or repair of any software other than software supported by UIC.
  • ACCCeSS consultants do not open computers or remove parts for service.
  • ACCCeSS consultants do not retain any client property or data at the ACCCeSS desk locations.  If you must leave before service is complete, you will be required to take all your belongings.

Cost 

There is no charge for this service.

Support 

Last updated: 

June 23, 2014

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