ACCCeSS Helpdesk
Category: Help, Networking
Overview
ACCC Satellite Services Helpdesk provides hands-on technical support for the personal computers and other devices of UIC students, staff and faculty. Support is available for connecting to campus networks, including UIC-WiFi, virus removal and operating system updates.
Features
- Support for UIC-WiFi and Res-Net connections using Windows XP, Vista and Windows 7, Mac OS X, Windows Mobile, iOS, and limited Android and BlackBerry® support
- Networking (includes bjack) problems and Internet browser issues.
- Adware, spyware, virus and worm removal
- Assistance with installation of antivirus, spyware, adware and malware removal tools
- Assistance with installing Windows and OS X operating system service packs and patches
- Assistance with installing software sold through the WebStore
Locations and hours
East campus
| Location | Dates and time |
|---|---|
|
Student Center East Going to the northern part of the Student Center East (the tower). Take the elevator to the 4th floor. Enter the SCE 401 lab; the ACCCeSS desk is at the back of the computer lab. |
Monday: 10 am - 4:30 pm |
| Richard J. Daley Library Room LIB 1-1030 (first floor of the Main Library on the west side of the building) |
Monday: 12 pm - 4:30 pm Tuesday: 12 pm - 4:30 pm Wednesday: 12 pm - 4 pm Thursday: 12 pm - 4:30 pm Friday: 12 pm - 4:30 pm |
West campus
| Location | Dates and time |
|---|---|
|
Student Center West Student Center West is located on the southwest corner of Polk and Wolcott. Turn right when you enter the building. Room 115 will be on your right. |
Monday: 10 am - 4:30 pm |
|
Library of the Health Sciences Library of the Health Sciences is located on the northeast corner of Polk and Wood. Turn left when you enter the building. ACCCeSS helpdesk is located on the lower section of the reference desk. |
Monday: 9 am - 4:30 pm |
Requirements
Important note: You must remain at the ACCCeSS Helpdesk while the consultants are working on your computer. Therefore, please allow ample time in your schedule before coming to the Helpdesk. Suspended users requiring virus scans, the time requirement may be up to and possibly over 2 hours depending on the severity of the infection.
Before any work is done on a client's computer or device, the client must complete and sign the ACCC waiver form.
When you visit the Helpdesk, please have the following items with you:
- for desktop computers: just the computer (keyboard, mouse, monitor or power cable are not needed)
- for laptops: laptop, power supply and power cable
Applicability
The following support is not provided at the ACCCeSS Helpdesk:
- Installation or upgrade of your operating system
- Installation, configuration or repair of any electronic equipment.
- Installation, configuration or repair of any software other than software supported by UIC
- ACCCeSS consultants do not open computers or remove parts for service
- ACCCeSS consultants do not retain any client property or data at the ACCCeSS desk locations. If you must leave before service is complete, you will be required to take all your belongings.
Cost
There is no charge for this service.
Support
| acccess@uic.edu | |
| Phone | 312-413-0003 |
Last updated:
April 03, 2013
© Copyright 2013 The Board of Trustees of the University of Illinois