Service Catalog

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A B C D E F G H I L M N O P R S T U V W
 

As part of the renegotiation of the faculty bargaining unit contract for Academic Year 2015-2016, the faculty computer replacement program has been restructured.  The ACCC no longer has a direct role in the computer replacement program, and instead Unit IT support personnel, in consultation with Unit Heads/Chairs, are responsible for initiating, administering, and providing oversight over this program at the unit level, and are expected to provide hardware support during the time the computer is covered by warranty.  At the unit’s discretion, ACCC can be engaged to provide complimentary warranty-covered hardware support for approved models of Lenovo and Dell computers.  Additionally, ACCC will continue to provide hardware support for the computers distributed during the 2014-2015 computer replacement program, for the remainder of the warranty period on those machines.

A summary of the changes and new structure can be found here.

Audience: Faculty, IT