Automatic Call Distribution

Category: Business Tools
Audience: Faculty, Staff, IT, ACCC

Overview 

Automatic Call Distribution (ACD) technology allows campus units to set up call centers, while the Auto Attendant allows a voicemail box to be divided to accept different messages for different people or to route incoming calls according to a caller's key presses.

Features 

  • Call Center
  • Call Distribution
  • Call Routing
  • Voicemail

Requirements 

Works only on telephone lines ordered through ACCC Telecommunications.

Cost 

Costs for ACDs and Auto Attendants are dependent upon each individual configuration.  Contact us for more details.

Support 

Email as@uic.edu

 

Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

3-5 business days.

Incident Resolution Time

3-5 business days.

Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s): accc.uic.edu/service-status
Service Notification Channel(s) ACCC News and Alerts: accc.uic.edu/news/all
REACH distribution email list.
Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.