Backups

Audience: Faculty, Staff

Overview 

Backup services allow campus staff and faculty to protect the files stored on computers and mobile devices.  These services are designed to allow for the restoration of data in case the file is lost or the computer is damaged in some way. 

Features 

Currently there are two options available to select from for the backup service.

  • ADSM:  allows campus network backup for campus servers only.
  • CrashPlan:  unlimited, cloud-based backup for faculty and staff that allows for up to 5 devices per account. Users are able to restore individual files on their own.  

Applicability 

When deciding between the two options offered for backups, please keep in mind that CrashPlan is not offered for server backups and ADSM is not for personal backups.

Cost 

  • ADSM: there is no cost for this service
  • CrashPlan: there is no cost for this service

Support 

Email consult@uic.edu
Phone 312-413-0003

Further Information 

ACCC Service Level Agreement (SLA) - Backups for Desktops & Laptops

Service Request Fulfillment Time

Automatically provisioned.

Incident Resolution Time

1-2 business days.

Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s): accc.uic.edu/service-status and vendor notified.
Service Notification Channel(s) ACCC News and Alerts: accc.uic.edu/news/all
REACH distribution email list.
Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.

ACCC Service Level Agreement (SLA) - Backups for Servers

Service Request Fulfillment Time

2-4 days.

Incident Resolution Time

1-2 business days.

Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s): accc.uic.edu/service-status
Service Notification Channel(s) ACCC News and Alerts: accc.uic.edu/news/all
REACH distribution email list.
Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.