Colocation Server Hosting

Category: Security
Audience: Faculty, Staff, IT

Overview 

ACCC’s West Campus Data Center provides a server hosting environment including UPS and Generator backup power. This ACCC controlled space is operated as a university HIPAA covered entity, departmental server resource, in order to provide secure and reliable services for university servers, computing, and data applications.

Features 

  • Standard 1 GB Ethernet to campus backbone is available
  • The Data Center is under video surveillance 24/7
  • All locations are secured 24/7
  • Access is granted through authorization by contacting ACCC NOC
  • Fire suppression and environmental controls
  • ACCC will ensure the data center operates within the Industry (ASHRAE) recommend cooling range for data centers
  • ACCC will notify tenant of planned maintenance and incidents that may impact co-located equipment 
  • In case of a planned outage for an infrastructure system (e.g., power outage, UPS testing), each tenant will be contacted in advance 
  • Change controls and planned outages will occur during the standard change control window
  • Infrastructure components and systems are covered under support and maintenance contracts and tested weekly, monthly, bi-annually, or quarterly, depending on component

Requirements 

  • All authorized tenants and visitors must sign in/out at designated sign in sheet 
  • Server must meet rack mount specifications 
  • Contact information for server administrators, departmental personnel, and hardware inventory must be updated / kept current at all times

Applicability 

Clients are responsible for adhering to the following Administrative Guidelines while utilizing this service: 

  • Tenant must not interfere with ACCC hardware or property, including moving raised-floor tiles  
  • Tenant is not authorized to use data center space for long-term storage of non-production hardware or accessories (e.g. cardboard boxes) 
  • Tenants are responsible for not overloading their circuits and are required to contact the ACCC Staff prior to executing new equipment installations 
  • Tenants of this service are responsible for the installation, operation, and maintenance of the equipment in their rack(s) 
  • Data Center access on your key card or allowing an escorted guest means you are agreeing to the terms outlined in the Data Center access agreement document

Cost 

Features Across All Tiers

  Bronze Silver Gold
Temperature and humidity controlled environment
Fire detection and suppression system
Physical security and video monitoring
UPS power conditioning and backup  
Emergency generator  
Remote support from on-site staff    
Datacenter access and on-site support By Appointment 5x8 7x24
Network connections included per Rack Unit (1U) 1 2 2
Yearly charge per Rack Unit (1U) - up to 300W $72.00 $120.00 $216.00

Support 

Email noc@uic.edu
Phone 312-413-8080, option 2

 

Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

Fulfillment time is dependent on Bronze, Silver, or Gold level of selection.

Incident Resolution Time

Incident resolution time is dependent on Bronze, Silver, or Gold level of selection.

Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s): accc.uic.edu/service-status
Service Notification Channel(s) ACCC News and Alerts: accc.uic.edu/news/all
Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.