Job descriptions and general responsibilities
The Client Services Office (CSO) is part of the UIC Academic Computing and Communications Center. The CSO handles new student hiring, basic training and supervision, and is located in 2267 SELE. New student employees can work as lab monitors in any one of the ACCC computer labs located on campus.
All ACCC student employees support the faculty, staff, and student use of ACCC computing services in whatever role or location they are scheduled in. Consider the diverse range of services: ACCC computer labs, U-Print printing services, Blackboard, UIC wireless networking, WebStore software sales, netID and common password service support and email. The students working our MicroRepair and LAN positions support lab hardware, provide service calls to faculty/staff, and deploy software in our diverse lab environment.
The ACCC also provides audio/video technology support for UIC's varied learning environments (classrooms, lecture centers, etc.). Note: this division of the ACCC is not hiring for Fall 2013 but you can indicate your general interest for this position on the job application.
Specifically, student employees are hired by the CSO for the following:
- To work as lab monitors in ACCC public computer labs, assisting with basic account and access issues, software use, printing services, general network connectivity issues and enforcement of the Acceptable Use Policy. As lab monitors, employees maintain the lab environment and are the first to troubleshoot, fix and/or report problems with lab equipment. Lab monitors also assist users with special accessibility needs.
- ACCC will staff the Library's new IDEA Commons on a 24-hour basis, four nights a week. The evening shift will be from 11pm to 7am. Applicants' ability to work this shift will be a strong consideration, not a criterion, of employment.
- To work as audio/video technicians for UIC's learning environments. Learning environment technicians assist faculty with multimedia technology and other classroom issues via phone, walk-in, and on-site support. In addition, students will assist the learning environments staff with setup of audio/visual equipment for special events on campus. The ACCC Learning Environment group serves as the one-stop-shop for all issues in the UIC East Campus learning environments.
- To work as helpdesk consultants at the Client Services Office, the primary helpdesk and point of contact for ACCC services. Support is provided in-person, via email, and phone.
- To work in other specialized areas: Microrepair and Network Operations groups, in which specific services are developed and supported for both the ACCC and the campus community.
Applicants can be placed in either area (CSO, MicroRepair, Remote) based on skill set as well as the needs of the ACCC.
To be considered to work at the Client Services Office, you must fulfill all of the requirements below.
- Be a registered UIC undergraduate student (or at least eligible to register and have the intention to do so). Positions are limited to undergraduate students only. Graduate students should not apply.
- Be registered for at least 6 credit hours (if you are applying for a Summer term, you must be registered for the Fall term).
- Have at least three (3) non-summer terms of undergraduate study left at UIC. Your projected graduation date should be Fall 2014 or later.
- Be in good academic standing.
- Have solid communication skills, both verbal and written.
- Be able to work at least 12 hours a week.
- Have significant (at least 10 hours) of daytime (8 AM-5 PM) availability.
- Be available to attend a staff meeting on Wednesdays at 4 PM (4-5:30 PM). Meetings are not held every week, but attendance is mandatory when they are scheduled.
- Be flexible in submitting hours of work availability. Your work schedule is built around your class schedule. We require each employee to submit a wide range of hours for scheduling consideration. Most ACCC facilities open at 8 AM (learning environment positions start at 7 AM) and can be staffed as late as 11 PM. At least one location will be staffed 24 hours, 4 days a week. You will be required to submit morning, daytime and evening availability from which a schedule is built. Weekend and overnight staffing assignments are based on experience and job performance.
- Be able to take the technical skills test component of the application process and be available for an interview.
- Attend the training. Final hiring decisions are made contingent on your attendance and performance during training.
Important dates: technical testing, interviews, training, start dates
The dates for the Technical Tests have not been decided yet. Applicants should submit their applications and will be notified at a later date when they can begin registering for Technical Test dates.
Compensation and work study
If eligible, we ask that you apply for Federal Work Study funds. When you apply for financial aid, your eligibility for Work Study funds will be determined. For more information, see the Financial Aid website.
The starting wage for student employees for academic year 2013-2014 is $8.77 per hour. Performance reviews take place after the three month probationary period of employment.
We do not support partial applications nor can a submitted application be modified later. There are open-ended questions which may require more time to complete. Do not start the application unless you are prepared to submit it.
Have your resume ready and submit it after you've submitted your application. Both are mandatory. PDF and Microsoft Word documents accepted. Only applicants who have submitted a resume will be allowed to take the technical test.
Registration for technical tests will open later in the summer. When registration opens you can withdraw and change your registration but please note that seats are limited. Skills are assessed through both 1) an online test and 2) a proctored hands-on demonstration of ability and knowledge about the services ACCC provides. You will also be tested on the UIC Acceptable Use Policy.
If you are selected for hiring, you MUST be available for training. Training will happen late in the summer. Final hiring decisions are made contingent on your attendance and performance during training. No exceptions will be made.
Apply or check the status of an existing application