Exchange

Microsoft Exchange Logo
Audience: Faculty, Staff, IT, ACCC

Overview 

ACCC provides Exchange email as a premium email and calendaring service available to faculty and staff. This premium service ensures a flawless integration with Outlook enhancing your management of calendar, email, contact, task, and note integration. Exchange has superior speed with large mailboxes, and much more up-to-date and functional web interface. Mobile computing is made easy with native support for Windows Mobile smart phones. Mobile devices are supported by using Exchange Active Sync, available on all major mobile manufacturers (Apple, Android, Windows, BlackBerry).

We currently provide both a local version of Exchange and the cloud based version of Exchange, called Exchange Online.  Below is a chart comparing the two versions. All newly hired employees are automatically provisioned with Exchange Online accounts and we are working towards migrating all local Exchange users to Exchange Online.

Features 

  Exchange Online ACCC Exchange Service (local)
Cost Free Free
High availability 99.9% reliability built in and managed by Microsoft High reliability built in and managed by ACCC
Storage 50 Gigabyte mailboxes 2 or 4 Gigabyte Mailboxes
Location Microsoft data centers loacted within the US ACCC data centers in Chicago
Encryption Coming soon! Availability will be based on  departmental business requirements. Not Supported
Anti-spam/anti-malware Exchange Online Protection (EOP)  provides inbound and outbound spam filtering, reporting, message trace, multi-engine anti-malware and anti-virus features. Inbound spam filtering, anti-virus and anti-malware capabilities.
Security, privacy and
regulatory compliance
FERPA and ISO-27001 compliant. FERPA Compliant only

Requirements 

UIC faculty and staff who do not already have an Exchange account can self-provision an Exchange Online account through the Account Portal (authentication required).

If a local Exchange account is required or if an Exchange Online account is required for a student worker, REACH contacts can submit a request to create an Exchange account (authentication required).

Applicability 

To access your Exchange mail from off-campus using Outlook, you can choose to use the service with or without UIC VPN. If you choose to use Exchange without UIC VPN, please follow the "How do I set up Microsoft Outlook to connect to Exchange?" documentation for the Outlook Anywhere feature.

ACCC only provides support regarding the provision of an account, any problem aside from that (i.e. how to setup, migrate email, etc.) should be directed to your departmental IT staff. If you do not have a departmental IT staff, we can offer assistance by setting up a service call. Service call are $175/hour with a minimum of a 1 hour charge.

Supported email clients include:

  • Outlook 2016 for Windows or Mac (Microsoft Office 2016 is available for free from the WebStore for UI-owned computers)
  • Outlook 2013
  • Outlook 2010
  • Outlook 2011 for Mac (available for free from the WebStore for UI-owned computers)
  • Outlook Web Client with Internet Explorer 10+

Important notes: By default, all resource calendars, shared calendars, shared mailboxes, and distribution lists only work within the ACCC Exchange environment. If you need it to be accessible outside of the ACCC Exchange environment, please include it in the request.

Cost 

There is no additional cost for Exchange. It is included in the basic services bundle under the ACCC's rate and funding model.

Support 

Email email-support@uic.edu
Phone 312-413-0003

 

Further Information 

Please note: We do not provide support for mobile devices. These instructions are provided as a courtesy for our users. It is recommended that you perform a backup/sync of your device prior to performing any configuration change.

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

2 business days.

Incident Resolution Time

1 business day.

Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s): accc.uic.edu/service-status 
When necessary, Tuesday nights from 10:00pm to 5:00am.
Service Notification Channel(s)

ACCC News and Alerts: accc.uic.edu/news/all
REACH distribution email list.

Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.