Microsoft Exchange Logo
Audience: Faculty, Staff, IT, ACCC


ACCC provides Exchange email as a premium email and calendaring service available to faculty and staff. This premium service ensures a flawless integration with Outlook enhancing your management of calendar, email, contact, task, and note integration. Exchange has superior speed with large mailboxes, and much more up-to-date and functional web interface. Mobile computing is made easy with native support for Windows Mobile smart phones. Mobile devices are supported by using Exchange Active Sync, available on all major mobile manufacturers (Apple, Android, Windows, BlackBerry).

We are working to provide the cloud based version of Exchange, called Exchange Online, later this fall to all faculty and staff.  Below is a chart comparing the local version of Exchange (the current service offering) with Exchange Online (coming this fall). Stay tuned for more information on the Exchange Online project.


Exchange Online is coming soon!  Here’s a chart comparing the two services.

  Exchange Online (Coming Soon!) ACCC Exchange Service (Available now!)
Cost Free Starting from $8 per user (fee listed below)
High availability 99.9% reliability built in and managed by Microsoft High reliability built in and managed by ACCC
Storage 50 Gigabyte mailboxes 2 or 4 Gigabyte Mailboxes
Location Microsoft data centers loacted within the US ACCC data centers in Chicago
Encryption Coming soon! Availability will be based on  departmental business requirements. Not Supported
Anti-spam/anti-malware Exchange Online Protection (EOP)  provides inbound and outbound spam filtering, reporting, message trace, multi-engine anti-malware and anti-virus features. Inbound spam filtering, anti-virus and anti-malware capabilities.
Security, privacy and
regulatory compliance
FERPA and ISO-27001 compliant. FERPA Compliant only


REACH contacts can submit a request to create an Exchange account online (authentication required).


To access your Exchange mail from off-campus using Outlook, you can choose to use the service with or without UIC VPN. If you choose to use Exchange without UIC VPN, please follow the "How do I set up Microsoft Outlook to connect to Exchange?" documentation for the Outlook Anywhere feature.

ACCC only provides support regarding the provision of an account, any problem aside from that (i.e. how to setup, migrate email, etc.) should be directed to your departmental IT staff. If you do not have a departmental IT staff, we can offer assistance by setting up a service call. Service call are $175/hour with a minimum of a 1 hour charge.

Supported email clients include:

  • Outlook 2013 (Microsoft Office 2013 is available for free from the WebStore for UI-owned computers)
  • Outlook 2010
  • Outlook 2011 for Mac OS X (available for free from the WebStore for UI-owned computers)
  • Outlook Web Client with Internet Explorer 10+

Important notes: By default, all resource calendars, shared calendars, shared mailboxes, and distribution lists only work within the ACCC Exchange environment. If you need it to be accessible outside of the ACCC Exchange environment, please include it in the request.

All mail sent from within the Exchange environment will be delivered to your Exchange mailbox.  If you need to forward mail to an address outside of Exchange, please include it in your request.


Service Type Cost
User mailbox

2 GB

  •  $8 per month
  •  Free for REACH members

4 GB

  •  $9 per month
Resource calendar (room or equipment) First 5: Free
After 5: $5 per month
Shared calendar or mailbox (non-resource) $8 per month (2GB)
Distribution Group Free



Phone 312-413-0003


Further Information 

Please note: We do not provide support for mobile devices. These instructions are provided as a courtesy for our users. It is recommended that you perform a backup/sync of your device prior to performing any configuration change.

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

2 business days.

Incident Resolution Time

1 business day.

Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s): 
When necessary, Tuesday nights from 10:00pm to 5:00am.
Service Notification Channel(s)

ACCC News and Alerts:
REACH distribution email list.

Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.