As part of the renegotiation of the faculty bargaining unit contract for Academic Year 2015-2016, the faculty computer replacement program has been restructured. The ACCC no longer has a direct role in the computer replacement program, and instead Unit IT support personnel, in consultation with Unit Heads/Chairs, are responsible for initiating, administering, and providing oversight over this program at the unit level, and are expected to provide hardware support during the time the computer is covered by warranty. At the unit’s discretion, ACCC can be engaged to provide complimentary warranty-covered hardware support for approved models of Lenovo and Dell computers. Additionally, ACCC will continue to provide hardware support for the computers distributed during the 2014-2015 computer replacement program, for the remainder of the warranty period on those machines.
A summary of the changes and new structure can be found here.
Academic Year 2015-2016 Program:
Following is the communication provided to unit heads in December 2015:
In accordance with Article VII (“Institutional Commitments”), Section E, colleges are expected to provide tenure-system and non-tenure-system bargaining unit members one new computer not to exceed a cost of $1,500 if the faculty member’s existing departmental computer is beyond four years old during the term of this collective bargaining agreement. Unit IT support personnel, in consultation with Unit Heads/Chairs, are responsible for initiating, administering, and providing oversight over this program at the unit level. ACCC will provide each department-level unit with a listing of the existing computer inventory information gathered during the 2014-2015 computer replacement program, and can provide assistance with the process of identifying age of other existing computers upon request sent to email@example.com.
Once an outdated computer is identified and verified by the Unit IT support personnel, the computer replacement process must be initiated for the faculty member by unit IT support personnel on or before January 15th. Please consult ACCC and/or your unit IT professional for recommendations including minimum specifications and makes/models that are able to be supported. Computers should be received by the faculty member no later than August 1st of each year. This program will extend through August 15, 2018.
Unit IT support personnel are expected to provide hardware support during the time the computer is covered by warranty (it is strongly recommended that the computer be purchased with 4 year warranty to avoid a lapse in hardware support per the terms of this agreement). At the unit’s discretion, ACCC can be engaged to provide complimentary warranty-covered hardware support for approved models of Lenovo and Dell computers, via email to firstname.lastname@example.org. In accordance with the State of Illinois and University procurement rules, the assigned computer remains the property of the University and assigned to the department. Computers must be configured to adhere to the UIC IT Security Program. To ensure compliance, consult with the respective Unit Information Security Officer (UISO), found at http://security.uic.edu/policies/uiso/. Computer use is subject to the applicable Acceptable Usage Policy promulgated by ACCC, as such policy may be amended from time to time.
Colleges are responsible for any additional oversight and accounting of expenditures related to this program that they may wish to provide.
ACCC will continue to provide hardware support for the computers distributed through the 2014-2015 computer replacement program for the remainder of the warranty period on those machines.
Academic Year 2014-2015 Program (Deprecated):
The FaCT program will consist of a partnership between the Colleges and the ACCC. Communications to faculty will primarily come from their respective College or Department, including eligibility status and machine configuration selection. The ACCC has been tasked with overseeing the program and will be working with the Colleges' designated contacts to communicate details of the program and how it will be administered, and what the next steps are.
The ACCC will be offering two Tiers of the FaCT program. Tier I will consist of ACCC-support machine configurations (1 option each for Lenovo brand Windows laptop or desktop, or Apple OS X laptop or desktop). These machines will receive hardware support from ACCC for the life of the warranty. Tier II will consist of College-selected machine configurations, and those machines will be supported by the College IT group for the life of the warranty. More details can be found in our Policy document (http://accc.uic.edu/policy/fact).
There are several steps in the initial process of bringing this service online. Following is a high-level summary of the steps:
The FaCT program currently applies only to the positions that are members of either the Tenure or Non-Tenure Faculty Bargaining Unit.
The costs of this service are funded by the colleges/departments that house eligible faculty positions.
|Service Request Fulfillment Time||
Within 1 business day.
|Incident Resolution Time||
Incident resolution turnaround time varies on the severity level of the technical issue, availability of the faculty member, their machine, and time needed to resolve the technical (hardware, software, or both, and if replacement hardware parts are required).
|Service Availability||Monday through Friday between 9:00am - 5:00pm (excluding holidays).|
|Service Notification Channel(s)||ACCC News and Alerts: accc.uic.edu/news/all
REACH distribution email list.
Maintenance and informational channels are posted on the ACCC FaCT service page.
|Reviewed to Ensure SLA Meets Business Requirements||
Provisional SLA - Currently under IT Governance review.
Provisional SLA - Currently under IT Governance review.