Resident Experts Are Convenient Help is a group of departmental members who are willing to advise their colleagues on computer matters. A member might be faculty, staff, or student; he or she might be employed for computer support, or might be a volunteer. But all members have agreed to share their knowledge with their colleagues, and if they don't know an answer, to at least point people to the appropriate ACCC support service.
If you have a computer question, particularly about local connections or services, by all means consult your departmental REACH member. But please don't ask REACH members from other departments. Many REACH members are not paid to do computer support, and they have other lives.
REACH is not a replacement for the CSO or firstname.lastname@example.org. But sometimes there are more difficult questions, perhaps about installation or configuration of programs, or upcoming policy changes, or new software, that are better handled by asking your friendly neighborhood REACH member. Each REACH member has access to a private LISTSERV list, to ask other REACH members and ACCC staff members for advice. They are quite willing to ask questions on your behalf, if the question is not appropriate for email@example.com.
An additional, important function of REACH is to allow the ACCC to keep in better contact with departmental needs. If your computing needs are changing, or if you find yourself seeking new options, the REACH members will let us know that our support focus must change, also.
Use the following form to get a department listing that will have REACH members, PBContacts, and other departmental contacts.
Each department head has been asked to nominate someone to join REACH. Most departments have one member, although a few active departments have two. If your department doesn't have a REACH member, your department head (and possibly some others) can appoint one, directly on the web. We ask that each member be nominated by the department head, both to keep the size of REACH manageable, and to make sure the REACH member has implicit approval to spend time on REACH duties:
REACH Nomination Page (for authorized department heads only; see above)
REACH wiki (authentication required)
January 29, 2016