Learning Environments

Audience: Faculty, Staff, Students

Overview 

ACCC works diligently to improve and maintain instructional technology available to students, faculty and staff in classrooms and computer labs on campus. Classroom support is provided through our Learning Environments & Technology Services office, which is centrally located in the East Side of campus to provide a single point of contact for any classroom support needs. Campus computer labs are available to UIC students, staff, faculty and authorized guests. Several of the labs are available for reservation for instruction or special events.

Features 

ACCC supports 180 common use classrooms on the east side of campus, along with 33 computer lab locations spread across all three sides of campus. In addition to direct support, the ACCC also maintains an inventory of various types of multimedia equipment for use in the classrooms.

Requirements 

General classroom support is available to all common use classrooms when used for an academic course or a scheduled special event reservation.  Equipment and service reservations are available for both UIC academic courses and for special events, and a valid UIC i-card is required for any equipment reservations.

A valid UIC NetID and password are required to authenticate to computers in the labs and classrooms. Guest authentication can be provided for authorized guests using the labs and classrooms during special events.

Applicability 

Classroom support is available to faculty, staff and teaching assistants in the common use classrooms on the East Side of campus.  In rare cases, support is extended to students. ACCC computer labs are open to all current students, faculty and staff at UIC. Some residence hall labs are open to residents only. Certain labs may be reserved for instructional purposes.

Cost 

There is no charge for this service.

Support 

Email LTS@uic.edu
Phone 312-413-0003 Option 1
In person

Lecture Center E
Room E112

  • Monday - Thursday 7:45am to 7:00pm, Friday 8:00 am to 5:00 pm during academic sessions

Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required.

Incident Resolution Time

Phone or walk-in receives immediate response and attempt to resolve within 15 minutes, during ACCC-LTS support office hours (7:45am to 7:00pm, Mon-Thurs; 7:45am to 5:00pm Fri). Email resolution under 2 business days, unless escalation to vendor is required.

Service Availability Typical class scheduling is 8:00am to 9:00pm, Mon-Fri.
Maintenance Window(s) Academic Calendar break periods.
Service Notification Channel(s) ACCC News and Alerts: accc.uic.edu/news/all
Faculty Notification System (directed emails to clients teaching in specific spaces).
Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.