Mobile Phones

Audience: Faculty, Staff, IT

Overview 

ACCC handles the management and administration of cell phone and mobile data plans centrally contracted through the state of Illinois.

Features 

ACCC maintains a current listing of offerings from our providers, while also allowing requests for those devices to be routed through an online portal.  Our portal then handles authentication, and approval before sending the requests on to the provider for order fulfillment.  Devices are sent back to us, the accounts are registered in our telecommunications management billing system and the users is contacted to pick up the device.

Requirements 

How do I request a new mobile device?

Please note: your computer will need to have Adobe Acrobat Reader installed and you will need approval from the college-level chief executive of your department. This includes Deans, Vice Chancellors, or Associate Vice Presidents. This authority can be delegated one level below to Associate Dean or Associate Vice Chancellor.

Requesting a new mobile phone

  1. Download the Authorization request form, please be sure that an executive from your department can sign off on the form.
  2. Please follow the directions that are listed on the Authorization request form. Please refer to the current device and plan as a reference.
  3. Save the Authorization request form onto your computer once you have completed the form.
  4. Send an email to cellphones@helpdesk.uic.edu with the Authorization form attached.
  5. Once you have sent the email ACCC will review the request. Someone from ACCC will contact you with verification that the request is valid or if additional information is needed.

Support 

Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time
  • Requests for service will be responded to within 3 business days.
  • 7 business days for fulfillment time. (Fulfillment time might change depending on the nature of request and availability of resources.)
  • Requests are completed on a first-come, first-served basis.
Incident Resolution Time

5 business days.

Service Availability 8:00am - 4:00pm, Mon-Fri
Maintenance Window(s) N/A
Service Notification Channel(s) Email distribution list.
Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.

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