Mobile Phones

Audience: Faculty, Staff, IT

Overview 

ACCC handles the management and administration of cell phone and mobile data plans centrally contracted through the state of Illinois.

Features 

ACCC maintains a current listing of offerings from our providers, while also allowing requests for those devices to be routed through an online portal.  Our portal then handles authentication, and approval before sending the requests on to the provider for order fulfillment.  Devices are sent back to us, the accounts are registered in our telecommunications management billing system and the users is contacted to pick up the device.

Requirements 

Please download the OBFS stipend request form to submit requests.

Support 

Email as@uic.edu

 

Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

New Mobile Phone Request - 3 days.

Incident Resolution Time

Incident Resolution - 3 days.

Service Availability Service is available from 9am - 5pm
Maintenance Window(s)

n/a

Service Notification Channel(s)

Listserv

Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA

Date Reviewed

Provisional SLA

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