Mobile Phones

Audience: Faculty, Staff, IT


ACCC handles the management and administration of cell phone and mobile data plans centrally contracted through the state of Illinois.


ACCC maintains a current listing of offerings from our providers, while also allowing requests for those devices to be routed through an online portal.  Our portal then handles authentication, and approval before sending the requests on to the provider for order fulfillment.  Devices are sent back to us, the accounts are registered in our telecommunications management billing system and the users is contacted to pick up the device.


Please download the OBFS stipend request form to submit requests.




Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

3 business days (for a new mobile phone request).

Incident Resolution Time

3 business days.

Service Availability 9:00am - 5:00pm
Maintenance Window(s) N/A
Service Notification Channel(s) Email distribution list.
Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.