ONE.UIC

Category: Business Tools
Audience: Faculty, Staff, Students

Overview 

Search. Click. Done. ONE.UIC (one.uic.edu) is a new mobile friendly portal providing easy navigation and access to campus services.

ONE.UIC serves as UIC’s primary solution for finding relevant services, tools, resources and support online. To personalize your experience, simply log in to one.uic.edu with your UIC NetID and password.

Get quick access to tools like Blackboard, Box, Outlook and Google Drive, or learn more about campus services like Printing, Wireless Network, Professional Development and Training, Equipment Lending, and Media Conversion, among others.

To learn more about ONE.UIC, watch this video

Features 

  • Intuitive Google-like search 
  • New, top rated & popular services 
  • Campus service descriptions 
  • Direct access to service login pages 
  • Favorites list personalization 
  • Browse by category or filters option
  • User ratings, comments & feedback 
  • Campus service support direction 
  • Campus service alerts & updates

Requirements 

Service, Tool or Resource Eligibility for Inclusion:

  • The service, tool or resource must currently be used by one or more of the following groups belonging to the UIC community:
    • Students
    • Faculty
    • Staff
  • The service, tool, or resource must be accessible online.*
    *ONE.UIC is not intended to serve as a how-to guide or answers resource.
  • The service, tool or resource must be UIC-recognized.

Process of applying for inclusion of a service, tool or resource on ONE.UIC:

  • Read our Eligibility policy. If the service, tool or resource meets eligibility requirements, proceed to application.
  • To apply for the inclusion of a service, tool and/or resource on ONE.UIC, fill out the ONE.UIC application form and submit.
  • Please allow 2-business days for a review and final decision. Applications will be reviewed in the order received. You will be notified by email with a final decision, and an estimated date the service/tool/resource will go live on ONE.UIC.

Disclaimer/More Info:

  • ACCC reserves the right to accept or reject the inclusion of services, tools or resources on ONE.UIC based off criteria used to determine eligibility for inclusion.
  • ACCC reserves the right to design icons for all services, tools or resources to be included in ONE.UIC.
  • ACCC reserves the right to decide on final copy describing the services, tools or resources to be included in ONE.UIC.
  • If the service, tool or resource is accessible via login to a non-UIC portal, ACCC reserves the right to link the service, tool or resource to either a third party link or an internal UIC website for more information.

ACCC editors oversee the content creation and updates to ONE.UIC services, tools and resources. If the campus service, tool or resource representative needs to note the discontinuation/upgrade/edit of a service, they must contact ACCC at consult@uic.edu.

Definitions/Examples:

  • Service: Cloud Storage (Group of Digital Storage Tools), Online Collaboration (Group of Web Meeting Tools)
  • Tool: Box (Cloud Storage Tool), WebEx (Online Communication & Collaboration Tool)
  • Resource: Educause (Higher Education Professional Resource), Gartner (IT Leadership Resource)

Support 

Email consult@uic.edu
Phone 312-413-0003

 

Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

5-10 business days.

Incident Resolution Time

2-4 business days.

Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s): accc.uic.edu/service-status
Service Notification Channel(s) ACCC News and Alerts: accc.uic.edu/news/all
REACH distribution email list.
Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.