ACCC technicians will perform service calls to machines in campus offices.
In order to provide the best level of service, we recommend purchasing standard configurations that can be directly serviced and repaired by ACCC technicians. These configurations can be found on our custom CDWG web site at http://cdwg.com/accc. We can also assist with the repair and support of Apple computers.
Although we can install them, we do not sell hardware such as memory, hard drives, etc. We can, however, try to recommend a vendor, brand, features, etc.
We charge $55 per hour (or part thereof) for service calls, with a minimum charge of 1 hour, payable through an Miscellaneous Stores/Service Requisition voucher that must be ready when one of our consultants arrives.
|Web Request||Request Form|
|Service Request Fulfillment Time||
Within 1 Business Day
|Incident Resolution Time||
Varies depending on the severity level of the technical issue, availability of the staff/faculty member, their machine, and time needed to resolve the technical (hardware, software or both) issue and if replacement hardware parts are required.
|Service Availability||Monday through Friday between 9:00am - 5:00pm (excluding holidays)|
There are no maintenance windows
|Service Notification Channel(s)||
ACCC News and Alerts, REACH
|Reviewed to Ensure SLA Meets Business Requirements||