Phone Services

Audience: IT

Overview 

Several services are available to support and enable users to make telephone calls on campus.  Currently the ACCC maintains systems for legacy analog phones and phones using voice over IP technology. In support of calls services are provided for conference calls and operator services.

Features 

Support 

Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

3 business days (new phone moves).

Incident Resolution Time

1 business day.

Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s): accc.uic.edu/service-status
Service Notification Channel(s) ACCC News and Alerts: accc.uic.edu/news/all
Email distribution list.
Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.