Phone Services

Audience: IT


Several services are available to support and enable users to make telephone calls on campus.  Currently the ACCC maintains systems for legacy analog phones and phones using voice over IP technology. In support of calls services are provided for conference calls and operator services.



Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

New Phone Moves Adds Changes – 3 days

Incident Resolution Time

Phone Incident - 1 day

Service Availability 24x7
Maintenance Window(s)

VoIP according to Networks maintenance windows

Service Notification Channel(s)


Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA

Date Reviewed

Provisional SLA