Phone Services

Audience: IT

Overview 

Several services are available to support and enable users to make telephone calls on campus.  Currently the ACCC maintains systems for legacy analog phones and phones using voice over IP technology. In support of calls services are provided for conference calls and operator services.

Features 

Support 

Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

New Phone Moves Adds Changes – 3 days

Incident Resolution Time

Phone Incident - 1 day

Service Availability 24x7
Maintenance Window(s)

VoIP according to Networks maintenance windows

Service Notification Channel(s)

Listserv

Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA

Date Reviewed

Provisional SLA