Several services are available to support and enable users to make telephone calls on campus. Currently the ACCC maintains systems for legacy analog phones and phones using voice over IP technology. In support of calls services are provided for conference calls and operator services.
|Service Request Fulfillment Time||
New Phone Moves Adds Changes – 3 days
|Incident Resolution Time||
Phone Incident - 1 day
VoIP according to Networks maintenance windows
|Service Notification Channel(s)||
|Reviewed to Ensure SLA Meets Business Requirements||