Storage Services

Category: Business Tools
Audience: Faculty, Staff, Students, IT

Overview 

The ACCC offers a set of tools that users can use to securely store files online.  Using these tools files are available both on and off campus.  

Features 

Support 

Email consult@uic.edu
Phone 312-413-0003

 

Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

14 days

Up to 4 weeks - For large purchases requests requiring us to purchase additional hardware (disk shelves)

Incident Resolution Time

1 business day for standard incidents

Target of 5 hours for resolution of emergency incidents/outages

Service Availability 24x7
Maintenance Window(s)

Standard ACCC maintenance windows. See accc.uic.edu/service-status

Service Notification Channel(s)

ACCC News and Alerts​, Soapbox, email to departments using NetApp storage

Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA

Date Reviewed

Provisional SLA