Web Conferencing

Audience: Faculty, Staff, IT

Overview 

ACCC offers a Web Conferencing solutions through Blackboard Collaborate.

Features 

Blackboard Collaborate Web Conferencing is a virtual learning environment to facilitate real-time online learning. This Web conferencing system is accessed through Blackboard Learn and empowers Blackboard Learn instructors and TAs to create individual (and repeat Web Conferencing sessions) on their own with requesting a session to be created or activated. Blackboard Collaborate will also automatically pre-enroll everyone in the Blackboard Learn site to attend the session(s), and organize all session links and links to session recordings under Course Tools -> Blackboard Collaborate

Cost 

There is no charge for this service.

Support 

Email LTS@uic.edu
Phone 312-413-0003 Option 1
In person

Lecture Center E
Room E112

  • Monday - Thursday 7:45am to 7:00pm, Friday 8:00 am to 5:00 pm during academic sessions

Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required.

Incident Resolution Time

Under 2 business days unless escalation to the vendor is required.

Service Availability 24x7
Maintenance Window(s) Weekly maintenance window: Friday, 1:00am - 5:00am
​Approved ACCC maintenance window(s): accc.uic.edu/service-status
Occasionally major upgrades take place outside of this window, which are always communicated to the campus.
Service Notification Channel(s) ACCC News and Alerts: accc.uic.edu/news/all
BB News and Alerts (Blackboard Login Page).
Email distribution list.
Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.