Windows Infrastructure for Departments

Category: Business Tools
Audience: IT

Overview 

The UIC Active Directory (AD) is an implementation of Microsoft™ Active Directory. It provides integrated authentication and authorization to systems and services across the Chicago, Peoria, and Rockford UIC campuses.

Features 

Some of the benefits in using the UIC AD forest include:

Built-in Account Management

The UIC Active directory features a full set of user accounts for all UIC students, staff, and faculty. The ACCC will monitor and maintain all user accounts in a central branch of the AD tree thus relieving individual departments of this responsibility.

Synchronized Passwords

When using an ACCC-maintained AD accounts, its users will have the same password for Active Directory, email, and many secure UIC websites, other ACCC services. The ACCC provides a web page for account management in AD and other ACCC offered services.

Reduced Cost

The ACCC has invested in the hardware and software to provide the UIC campus with a reliable AD infrastructure. This allows departments to leverage AD without the expense of servers and time in maintaining network infrastructure.

The ACCC maintains servers hosting our Root and AD.UIC.EDU domains in the UIC AD forest. The ACCC also provides the back end FSMO and DNS servers needed to provide services in the Active Directory at UIC.

Autonomy and Control

Even though the UIC AD is centrally managed, departments may elect to have their own branch in the Active Directory tree. This will give the department the flexibility to publish computing resources and file shares on department-owned servers. The departmental branches are secured from the rest of the AD forest and departments will have full control of their branch.

Departments can add containers, servers, objects, and organizational units under their top level OU as needed. This gives the flexibility to organize unit data and resources according to your departmental structure.

Support

When using the UIC AD forest you are not "going it alone" with the technology. The ACCC provides various levels of support with regard to the UIC AD forest. ACCC administrators are available for consulting and problem tracking should you have technical issues with your departmental branch. It is reassuring knowing that if there are problems there is a place to turn to for help. The ACCC gives the UIC AD forest top priority when allocating consulting and support resources. The ACCC also maintains a reactive and proactive support contract with Microsoft Premier Support for the Active Directory.

Savings

By using the central services offered by the ACCC, departmental administrators can focus on improving rather than maintaining IT resources. REACH and IT support personnel are freed from the day-to-day maintenance of users and accounts. This can allow IT support staff to spend more time developing and expanding computing resources at the departmental level.

The ACCC's goal is to lower the cost of using Active Directory on the UIC campus. This will allow departments to address specific computing needs by spending money on active computing resources instead of infrastructure.

Campus Usage

The following departments are leveraging the benefits of the UIC AD forest on a daily basis.

  • ACCC PC Public Computing Labs
  • ACCC Enterprise Systems and Development Group
  • Office of the Chancellor
  • College of Medicine
  • College of Pharmacy
  • Applied Health Sciences
  • UIC Multimedia Classrooms (ACCC-maintained)

Requirements 

A UIC department or college will sponsor each OU. OU administrators will be asked to provide documentation of their current network / OS environment before their OU is created. OU administration support from ACCC is billed at an hourly rate of $55 / hour.

Department  administrators should demonstrate that they are proficient in Managing and Maintaining a Windows Server Environment by passing a Microsoft Exam such as the Windows Server 2008, Server Administrator Exam 70-646.

Support 

Email consult@uic.edu
Phone 312-413-0003

 

Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

2 business days.

Incident Resolution Time

1 business day.

Service Availability 24x7
Maintenance Window(s) Wednesday morning from 3:00am to 6:00am.
Approved ACCC maintenance window(s): accc.uic.edu/service-status
Service Notification Channel(s) ACCC News and Alerts: accc.uic.edu/news/all
REACH distribution email list.
Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.