Wireless Network

Category: Networking
Audience: Faculty, Staff, Students, IT

Overview 

The UIC community wireless network identifies itself as UIC-WiFi. Visitors to UIC may be eligible to use UIC-Guest or eduroam. UIC-WiFi uses WPA2 Enterprise Security. WPA2 Enterprise implements the 802.11i security standard, which includes government-grade AES encryption and 802.1x authentication. The specific authentication method that we use with PEAP-MSCHAPv2.

UIC-Guest is used by non-UIC visitors on our campus. To give users temporary Guest access please visit the Guest Wireless page.

eduroam is a World Wide wireless network. A user can connect to eduroam on UIC’s campus after first connecting at their home institution.

Features 

UIC-WiFi uses WPA2 Enterprise Security. WPA2 Enterprise implements the 802.11i security standard, which includes government-grade AES encryption and 802.1x authentication. The specific authentication method that we use with PEAP-MSCHAPv2.

Requirements 

Applicability 

There are many devices that can connect to UIC-WiFi. Here are the ones that we have documented:

Cost 

The UIC-WiFi public network may be used by members of the UIC community at no charge. Students who reside in UIC residence halls must pay the Res-Net charge; this part of the UIC-WiFi network is not public.

Vistors to UIC may be eligible to use either UIC-Guest or eduroam.

Support 

Email consult@uic.edu
Phone 312-413-0003
In person ACCCeSS Helpdesk

 

Further Information 

Policies

Everyone using the UIC wireless networks must abide by the ACCC Acceptable Use Policy. There are additional bandwidth and file-sharing limitations on the networks, described in the Acceptable Use Policy for Res-Net and the UIC Public Wireless Networks.

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

Standard connections are automatic with valid UIC credentials. Guest connections are activated within 24 hours after completion of the request form is submitted. Requesting a new access point is determined after an initial site survey with an ACCC Network Technician.

Incident Resolution Time

3-5 business days unless blueprints are required from Facilities Management.

Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s): accc.uic.edu/service-status
Service Notification Channel(s) ACCC News and Alerts: accc.uic.edu/news/all
Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.