
UIC-WiFi uses WPA2 Enterprise Security. WPA2 Enterprise implements the 802.11i security standard, which includes government-grade AES encryption and 802.1x authentication. The specific authentication method that we use with PEAP-MSCHAPv2.
There are many devices that can connect to UIC-WiFi. Here are the ones that we have documented:
| consult@uic.edu | |
| Phone | 312-413-0003 |
| In person | ACCCeSS Helpdesk |
Everyone using the UIC wireless networks must abide by the ACCC Acceptable Use Policy. There are additional bandwidth and file-sharing limitations on the networks, described in the Acceptable Use Policy for Res-Net and the UIC Public Wireless Networks.
| Service Request Fulfillment Time |
Standard connections are automatic with valid UIC credentials. Guest connections are activated within 24 hours after completion of the request form is submitted. Requesting a new access point is determined after an initial site survey with an ACCC Network Technician. |
|---|---|
| Incident Resolution Time |
3-5 business days unless blueprints are required from Facilities Management. |
| Service Availability | 24x7 |
| Maintenance Window(s) | Approved ACCC maintenance window(s): accc.uic.edu/service-status |
| Service Notification Channel(s) | ACCC News and Alerts: accc.uic.edu/news/all |
| Reviewed to Ensure SLA Meets Business Requirements |
Provisional SLA - Currently under IT Governance review. |
| Date Reviewed |
Provisional SLA - Currently under IT Governance review. |