Please fill out this form to request a phone conference. You will receive a confirmation of your request by email, and our staff will contact you with details regarding the phone conference. If you have any questions or comments to add to your request, please reply to the email confirmation message.
Softphone (Cisco IP Communicator) allows you to answer and receive calls to your VoIP phone on your Windows based system. Provided that you have a compatible Windows based system, microphone and headphones/speakers this feature is available and easy to use. You will first need to submit some information to us so that we can activate your softphone account.
If your system meets the requirements on the list you can submit a softphone account request below, remember to include the MAC addresses of your wired LAN connection and wireless LAN connection (if applicable).
Several services are available to support and enable users to make telephone calls on campus. Currently the ACCC maintains systems for legacy analog phones and phones using voice over IP technology. In support of calls services are provided for conference calls and operator services.
Long Range Pagers are small receivers which are carried by individuals who need a means by which to be contacted when they are not near a phone. ACCC manages campus long range paging service and offers the following pagers:
For data jacks that VoIP phones run on you can essentially have an unlimited number of phone lines associated with one device. By installing a 6 line phone and then adding on sidecars you can ensure that multiple lines will appear on the single data jack.
For traditional analog/Centrex jacks you can install four phones on the voice port of a jack. For example, two phones, one fax, and a credit card machine.
Your VoIP phone has a web based user interface called Cisco CallManager that allows you to program speed dials, forward calls, and perform several other functions related to customizing your settings. To activate this feature you will need to authenticate and then you will be passed to a second page where you will be prompted to confirm your common password. This step is necessary to synchronize your common password with your telephone. Please activate your account to allow for phone configuration.
If you see no indicators or information on your telephone's LCD screen please check to make sure that the telephone is plugged into your data jack. In most instances your phone should be able to receive power over your data connection. If your phone is securely plugged in to your offices ethernet jack and is still not receiving power then you may need a power brick. Please use "Report Problem" if your phone appears to not have power.
Please note this procedure will not work on the Cisco IP phones and since all Centrex lines are not compatible to add this feature you must call 6-7144 select option 5 to confirm the feature can be activated, if so we will activate the feature immediately. There is a $1.49 charge with each successful activation.
This is to address those instances where staff receive either obscene or harassing phone calls. The Call Trace feature enables a user to track a call already received and provide information to properly investigate a complaint.