rt

 

Personal email addresses at UIC are of the form NetID@uic.edu. Units, departments, and other entities on campus often have need of task-oriented email addresses that should not be identified publicly with a specific person. The ACCC provides several options for these department, group, and otherwise non-personal email addresses.

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If there is an existing RT instance in use by your department or campus unit, contact your unit's REACH member about creating a queue for your needs. However, if you need a new instance, send a request to systems@uic.edu with the following: 

Tags: rt

If your department or unit has an RT instance set up for request/problem management, it can be a little daunting to start using the system. Let's go over some of the basic functions of RT.

RT Training Videos

RT training videos have been made available to quickly learn how to use the various tools in RT.

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