Several services are available to support and enable users to make telephone calls on campus. Currently the ACCC maintains systems for legacy analog phones and phones using voice over IP technology. In support of calls services are provided for conference calls and operator services.
For data jacks that VoIP phones run on you can essentially have an unlimited number of phone lines associated with one device. By installing a 6 line phone and then adding on sidecars you can ensure that multiple lines will appear on the single data jack.
For traditional analog/Centrex jacks you can install four phones on the voice port of a jack. For example, two phones, one fax, and a credit card machine.
NOTE: If you are using a single-line phone or ancillary equipment such as a modem, answering machine or fax machine, please replace the phone and cord or test the line by unplugging the ancillary equipment before calling repair. A $55.90 MINIMUM CHARGE APPLIES IF A TECHNICIAN IS DISPATCHED PLUS MATERIAL IF THE PROBLEM IS FOUND IN THE SINGLE-LINE PHONE OR ANCILLARY EQUIPMENT.
Please be prepared to provide the following information when placing a repair report:
If you see no indicators or information on your telephone's LCD screen please check to make sure that the telephone is plugged into your data jack. In most instances your phone should be able to receive power over your data connection. If your phone is securely plugged in to your offices ethernet jack and is still not receiving power then you may need a power brick. Please use "Report Problem" if your phone appears to not have power.
Please note this procedure will not work on the Cisco IP phones and since all Centrex lines are not compatible to add this feature you must call 6-7144 select option 5 to confirm the feature can be activated, if so we will activate the feature immediately. There is a $1.49 charge with each successful activation.
This is to address those instances where staff receive either obscene or harassing phone calls. The Call Trace feature enables a user to track a call already received and provide information to properly investigate a complaint.
Telecom phone and jack installation and service orders are worked in the order that they are received. Requests are usually worked within 7-10 days of receipt depending upon the complexity of the request and the constraints upon departmental resources.