How do I configure Cisco CallManager?

Cisco CallManager is a web-based service that allows UIC VoIP users to manage their address book as well as their speed/fast dial on their VoIP phone.

User Options: Address Book

The Personal Address Book option in the User Options drop-down list allows you to add, edit, or delete entries to your Personal Address Book on your phone.  

NOTE 1: It is important to add entries to your Personal Address Book before adding any Fast Dials.

address book

NOTE 2: Names in the Personal Address Book are displayed by Nick Name, which is really the same as Display Name. It is not possible to duplicate a Nick Name, so if you want to add more than one person with the same first name, you may need to add a last name initial to differentiate them. To add new entries to your Personal Address Book.

  1. Click on the Add New button.
  2. Type in the contact’s information, and click the Save button.
    NOTE: Internal UIC phone numbers can be entered in the Work Phone field as just the 4-digit extension. All external numbers, including UIC-issued cell phones, must start with a “9” preceding the rest of the phone number.
  3. Confirm that the words Add successful are displayed under the Status heading towards the top of your screen.
  4. To return to the Personal Address Book Find/List screen, either select the Personal Address Book option from the User Options drop-down list, or click on the Go button next to the Related Links field in the upper, right-hand corner of the Personal Address Book Configuration screen.

User Options: Fast Dials

Fast Dials will save you some steps when placing a call to someone listed in your Personal Directory. Before you set up a new Fast Dial, make sure you have already added the desired contact to your Personal Address Book. To set up a Fast Dial for a particular contact

  1. Under User Options, select Fast Dials.
  2. Click the Add New button.
  3. Under the Personal Address Book Entry Selection section towards the top of the window, either search for the contact you would like to create the Fast Dial for, or leave the search field blank and click on the Find button to display your entire Personal Address Book.
    fast dial
  4. From your Personal Address Book list, select on the phone number for which you want to set up the Fast Dial. You can either select the Mobile Phone number, the Work Phone number, or the Home Phone number.
  5. As soon as you click on the desired phone number, the next available Fast Dial* number will be assigned and will appear in the Fast Dial* field. The phone number you selected will appear in the Phone Number field.
  6. Click the Save button to save your new Fast Dial number.

Using Fast Dials on your Phone

Once you have set up a Fast Dial from the Cisco Call Manager User Options, you can use the Fast Dials directly from your phone

  1. Click on the Directories button on your phone. This is the button with the picture of an open book.
  2. Scroll down until you get to the Personal Directory. Select the directory by pressing the Select soft key.
  3. Scroll down to the Personal Fast Dials option by using the down arrow on your Navigation Key.
  4. Press the Dial soft key displayed on your phone screen in order to dial the Fast Dial number.
    NOTE: The nickname from your Personal Directory will be preceded by a “W”, “H”, or “M” to reflect whether the fast dial number is a work, home, or mobile number.

Directory (Web Dialer)

The Directory option in the User Options drop-down list serves as the link to the UIC Corporate Directory.
web directory

  1. You can search the directory by Last Name, First Name, User ID, Ext, or LDAP Extension.
  2. If you know the extension number, search by LDAP Extension.
  3. To display the entire directory, leave the search field blank, and click on the Find button. The directory will be sorted by whichever field is currently displayed in the field drop-down list. In the example above, the list is sorted by last name.
  4. The extensions for some of the secretaries show many names for that extension, as it is the extension that is often used for all adjunct faculty in that department.

Do Not Disturb

There is a DND (Do Not Disturb) soft key option on your phone. When you select this, the audible ringer will not sound with incoming phone calls. You can choose here what kind of DND notifications you want when you have an incoming call.

  1. The Do Not Disturb options within the User Options/Device Configuration settings allow you to select three different options: The Ringer Off, Call Reject, or Use Common Phone Profile Setting. The default is Ringer Off.
    do not disturb
  2. DND Incoming Call Alert allows you to choose between: None, Disable, Flash only, Beep only. The default is None.

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Last updated: 

October 08, 2012

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