How do I restore a deleted email message?

Most email programs have options that allow you to undelete email messages that you have just deleted; see the documentation for your email program for instructions. If your email program automatically deletes your deleted messages -- often called "emptying the trash -- when you log out, this option is only available during the session that you deleted the message.

GoogleApps accounts

  1. Log in to GoogleApps.
  2. Do a search that includes the Trash mailbox:
    1. At the far right of the search box at the top of the page there is a small arrowhead pointing down; point to it and click on it.
    2. At the top left, there is a box to select the search scope; select Mail & Spam & Trash.
    3. Fill in the search options that will allow you to find the message that you deleted, then click the blue search button.
  3. Locate the message you'd like to move to your Inbox, and check the box next to the sender's name.
  4. Click Move to Inbox.

Email messages that are older than 30 days are automatically deleted from the Trash in GoogleApps, so you only have 30 days to undelete a deleted message. If you at all think you will need a message, don't delete it. The quota in GoogleApps is over 7 GB (and growing); it will take you a long time to fill it up.  

Basic Email accounts

To recover a message that was stored in a Basic Email (Tigger or Mailserv) account, contact Please note that there are limitations to restoring email from backups.

We can only restore entire folders, not individual messages. Please note which folder your message was last stored in.

We can only restore files that have been backed up. Our backup process runs during the night (roughly between midnight and 3 am). If you receive a message at 9 AM and delete it (and purge the Trash folder) at 4 PM, the message will not have been backed up and can not be restored. Similarly, if you use the POP protocol to download messages, it is likely that they are not backed up on the server. We recommend using IMAP instead.

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Last updated: 

August 14, 2012

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