How do I restore files on

How do I restore files on


Your home directory on is backed up once a day. We keep five (5) most recent backups in read-only snapshot directories located in /mnt/snapshot. The backup process takes place in the very early morning, so the oldest backup of your account will usually be from four days ago.


To retrieve a file or directory from the snapshot, connect to your account using SFTP. If you are comfortable with the command line, SSH is also an option.

Restore files with SFTP

  1. Using an SFP client such as Cyberduck, open a new connection.



  1. Choose SFTP (SSH File Transfer Protocol)


  1. For Server field input “” Port is 22



  1. Enter your NetID for the username field and your ACCC common password into the password field and click connect.

username and password.png

  1. By default, you will connect to your home directory on



  1. Click the arrow up twice which brings you to the root webhost directory.



  1. Navigate to /mnt/snapshot. Here you can choose the date in which you want to recover. Date is in YYYY-MM-DD Format.



  1. With the chosen date directory, navigate to YYYY-MM-DD/home/yoursite

  2. To copy your highlight your file/directory and go to Edit menu and click “Copy”

  3. Then navigate to your directory you want to restore and go to Edit menu and “Paste”

Need help?

Last updated: 

September 20, 2016

Browse by tag