Outlook states you have unread mail but shows an empty folder

Problem

Outlook shows the message “we didn’t find anything to show here.” when looking in a folder that shows unread items.

Cause

The views in outlook can become unresponsive causing it to not display the emails.

Solution

Reset the view in outlook

  1. Open outlook and select the folder you are having issues with.
  2. On outlook ribbon click “View”
  3. Under current view category, click the Reset View

Screenshot from Outlook 2013

Need help?

Last updated: 

February 12, 2015

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