Business Tools

Box logo

Box is an online file sharing and cloud content management service that works on PCs, Macs, mobile and tablet devices and provides access to your files from any location for collaboration with other University users or external parties.

Audience: Faculty, Staff, Students, IT
Qualtrics logo

Qualtrics is a sophisticated, easy to use web-based service for creating, publishing, and analyzing survey data. Qualtrics offers advanced options and is highly customizable.

Audience: Faculty, Staff, Students, IT, ACCC

Office 365 is a free suite of programs that includes Office applications. There are two ways that you can use Office 365.  You can work in the cloud by using Word Online, Excel Online, PowerPoint Online, OneNote Online and more. In addition, you can install all of the same apps locally on up to 5 PCs or Macs, 5 tablets, and 5 mobile devices.
Faculty and staff may still use a local version of Office Professional by installing the Campus Agreement offer for University-owned computers through the WebStore.

Exchange online is the common email and calendar solution that is available to faculty and staff.  This is a separate service from Office 365.

Audience: Faculty, Staff, Students, IT

For web and media publishing needs, choose from personal or group and departmental web publishing options on, or

Audience: Faculty, Staff, Students, IT

Virtual Machine (VM) is a guest server hosted on a VM host. The ACCC VM service includes maintenance of the physical environment such as power, cooling, physical security and networking, system monitoring, patches and upgrades, backups, business continuity and disaster recovery, and performance tuning.

Audience: Faculty, Staff, IT

Centrex is the name of the legacy telephony system that has been used on campus for about the past 20 years.  The Board of Trustees has mandated that the contract for this system will not be renewed when the current contract extension expires in July 2020. Certain applications on campus will still need to be maintained on Centrex but a very small number of lines will continue to be maintained.

Audience: Faculty, Staff, IT

Backup services allow campus staff and faculty to protect the files stored on computers and mobile devices.  These services are designed to allow for the restoration of data in case the file is lost or the computer is damaged in some way. 

Audience: Faculty, Staff

Request Tracker (RT) is a request tracking system -- a way to record requests that come in via email or the Web and to track the history of responses and changes to the status of the requests. The ACCC uses RT for request tracking and offers RT instances to other campus units for any type of email or request tracking that needs to be handled by a group of people.

Audience: IT

The ACCC hosts two types of local database servers for use by individuals, departments, or other campus groups: MySQL and MSSQL. Both are relational database management systems (RDBMS) that support multiple databases and that allow multiple people to access each one.

Audience: Faculty, Staff, Students, IT

Bluestem is the primary single sign-on authentication method supported at UIC. Only UIC users can authenticate via Bluestem.

Shibboleth (SAML) is a framework that allows applications to connect to various authentication services on the Internet (including UIC's Bluestem SSO). Shibboleth can be used to allow access to your application from any Organization on the Internet that supports SAML. Conversely, it can also be used to allow UIC users access to third party applications (that support SAML) using their UIC credentials. Note that such third party applications must be registered with the InCommon Federation:

For more information regarding the yearly InCommon Federation fee structure see (sponsored partners).

Shibboleth Discovery Service - A discovery service is a web page that asks you to select your institution, after which you are redirected to that institution's authentication service. The discovery service for (hosted by for instance asks you to select one of UIUC, UIC, or UIS. If you misclicked and selected the wrong institution you can reset your selection for the discovery service by going to this link:

Audience: IT

A server certificate is needed to enable secure-socket layer (SSL) operation on a server (typically a web server) which verifies the server's identity to clients (typically web browsers). To avoid warning dialogs issued by web browsers, the certificate must be digitally signed by a trusted third party, a Certificate Authority (CA) such as Comodo, VeriSign, or Thawte, whose signatures are recognized by the browser. 

Audience: Faculty, Staff
UIC Mobile iOS Graphic

The UIC Mobile App is available as a free download from the Apple store for iOS or from Google Play for Android. There is also a mobile version of the app available at Students, faculty, staff, alumni, prospective students, and anyone interested in learning more about UIC can use this app to stay connected while on the go.

As part of the renegotiation of the faculty bargaining unit contract for Academic Year 2015-2016, the faculty computer replacement program has been restructured.  The ACCC no longer has a direct role in the computer replacement program, and instead Unit IT support personnel, in consultation with Unit Heads/Chairs, are responsible for initiating, administering, and providing oversight over this program at the unit level, and are expected to provide hardware support during the time the computer is covered by warranty.  At the unit’s discretion, ACCC can be engaged to provide complimentary warranty-covered hardware support for approved models of Lenovo and Dell computers.  Additionally, ACCC will continue to provide hardware support for the computers distributed during the 2014-2015 computer replacement program, for the remainder of the warranty period on those machines.

A summary of the changes and new structure can be found here.

Audience: Faculty, IT

The ACCC will host your webpage using Microsoft IIS technologies for .NET or ASP based webpages.

Audience: Faculty, Staff, IT

The ADDA service is a set of premium features available for users of the ACCC Active Directory service.

Audience: Faculty, Staff, IT, ACCC

SharePoint is a tool for collaboration that helps groups of people (whether work teams or social groups) share information and work together. For example, SharePoint can help you:

  • Coordinate projects, calendars, and schedules.
  • Discuss ideas and review documents or proposals.
  • Share information and keep in touch with other people.


UIC Community can view their designated UIC site collections under one view at

Audience: IT

ACCC handles the management and administration of cell phone and mobile data plans centrally contracted through the state of Illinois.

Audience: Faculty, Staff, IT

ACCC administers several systems that allow for telephones on campus to have voicemail.  We run multiple systems in support of the various different types of phones such as VoIP and legacy analog phones (Centrex).

Audience: Faculty, Staff, IT
Active Directory Logo

The UIC Active Directory (AD) is an implementation of Microsoft™ Active Directory. It provides integrated authentication and authorization to systems and services across the Chicago, Peoria, and Rockford UIC campuses.

Audience: IT

A wiki is a website that allows a selected set of users to create and collaboratively edit web pages using just their web browser. It runs as an application on a Web server, with the content, including all revisions, usually being stored in a file system or a database.

Audience: Staff, IT

Automatic Call Distribution (ACD) technology allows campus units to set up call centers, while the Auto Attendant allows a voicemail box to be divided to accept different messages for different people or to route incoming calls according to a caller's key presses.

Audience: Faculty, Staff, IT, ACCC

The Endpoint Management Service delivers centralized technology to aide in comprehensive management of endpoint computers. The Endpoint management service provides tools for IT staff to help manage applications, update software, deploy operating systems, and help ensure desktop/laptop compliance within university policies.

  • Windows Device Management via SCCM
  • Apple Device Management via Jamf

Note: This service is intended for IT support professionals. End users should contact local IT for support.

Audience: Staff, IT

Search. Click. Done. ONE.UIC ( is a mobile friendly tool providing easy navigation and access to campus services.

ONE.UIC serves as UIC’s primary solution for finding relevant services, tools, resources and support online. To personalize your experience, simply log in to with your UIC NetID and password.

Get quick access to tools like Blackboard, Box, Outlook and Google Drive, or learn more about campus services like Printing, Wireless Network, Professional Development and Training, Equipment Lending, and Media Conversion, among others.

To learn more about ONE.UIC, watch this video

Audience: Faculty, Staff, Students