Contact Us

To report a service outage please call 312-413-8080 (or 3-8080 from campus phones).

ACCC Service Desk

The ACCC Service Desk offers general support services for ACCC services via email, walk-in, and phone. 

Email consult@uic.edu
In-Person
(Hours provided are during Fall/Spring Semester sessions.
Hours during academic breaks or Summer sessions may vary.)

Note: Users requiring assistance with password changes must appear in person with a valid iCard at either C-Stop BSB or LHS between 9am and 5pm, Monday through Friday. These are the only ACCC locations that support password change assistance.

C-Stop BSB
Behavioral Sciences Building
1007 West Harrison Street
BSB Learning Center, First Floor

Hours: Monday through Friday 8:00am to 7:00pm

C-Stop LHS
Library of the Health Sciences
1750 West Polk Street
First Floor

Hours: Monday through Friday 9:00am to 7:00pm

Richard J. Daley Library
801 South Morgan Street
IDEA Commons, First Floor

Hours:
Monday through Thursday 7:00am to 11:00pm
Friday 7:00am to 7:00pm
Saturday 9:00am to 5:00pm
Sunday 10:00am to 7:00pm

Thomas Beckham Hall
1250 South Halsted Street
Classroom Annex, First Floor (North Entrance)

Hours: Monday through Friday 7:30am to 3:00pm

Phone

312-413-0003 option 9

Hours: Monday through Friday 9:00am to 5:00pm

 

ACCCeSS Helpdesk

ACCC Satellite Services Helpdesk provides hands-on technical support for personal computers and other devices of UIC students, staff, and faculty. Support is available for connecting to campus networks, including UIC-WiFi, virus removal, and installing campus-licensed software.

C-stop

C-stop is a modern new space for students at UIC. For more information, please visit cstop.uic.edu.

Locations

  • C-Stop BSB
    Behavioral Sciences Building
    1007 West Harrison Street
    BSB Learning Center, First Floor
    Hours: Monday through Friday 8:00am to 7:00pm
  • C-Stop LHS 
    Library of the Health Sciences
    1750 W. Polk Street
    Library of the Health Sciences, First Floor
    Hours: Monday through Friday, 9:00am to 7:00pm
Email cstop@uic.edu
Phone 312-413-0003
In Person

Behavioral Sciences Building
Monday - Friday, 8:00am - 7:00pm​​
1007 West Harrison Street
BSB Learning Center, First Floor

Library of the Health Sciences
Monday - Friday, 9:00am - 7:00pm​​
1750 W. Polk Street
Library of the Health Sciences, First Floor

Note: In person Password Change support is provided at both C-stop locations only Monday - Friday, 9:00am - 5:00pm

 

Classrooms

The ACCC provides assistance to the users of the common use classrooms (those scheduled by the Office of Classroom Scheduling) and ACCC computer labs on the East Side of campus.  The Learning Environments & Technology Support (LETS) office is centrally located in Lecture Center E, to provide a single point of contact for any support needed.

Email LTS@uic.edu
Phone 312-413-0003 Option 1
In person

Lecture Center E
Room E112

  • Monday - Thursday 7:45am to 7:00pm, Friday 8:00 am to 5:00 pm during academic sessions

Directory Services

The UIC Directory is an online directory of current UIC students, faculty and staff. The Directory also includes a complete listing of campus units and unit rosters.

Event Support (Audio/Visual)

ACCC provides equipment rental and technician support for multimedia needs at events. Equipment and service reservations are available for academic courses and special events.  Equipment can be rented and picked up from a designated location, or technician support can be included and equipment will be delivered, setup, monitored through the event, and taken down at the end of the event.  Any request that is not directly related to a CRN-based course is subject to rental and labor fees.

Helpdesk Services

ACCC provides support to the UIC community via email, phone, in-person consultation and on-site service calls.

Email consult@uic.edu
Phone 312-413-0003

 

Identity and Access Management

Starting October 17th, UIC faculty, staff, and students will be asked to set-up new password recovery options at the time of the next password change for their UIC NetID. Once each user has completed this step, their passwords for Campus NetIDs and Enterprise IDs will be the same. For more information about the One ID & Password (OIDPW) project please see http://web.uillinois.edu/IAM.

UIC NetID is an identifier used to access many university services. Identity and Access Management includes authentication, provisioning of services and consultation for obtaining UIC NetIDs, establishing non-personal email addresses for University business, NetID changes, and troubleshooting related to university identities. 

Email iam@uic.edu
Phone 312-413-0003

 

Learning Environments

ACCC works diligently to improve and maintain instructional technology available to students, faculty and staff in classrooms and computer labs on campus. Classroom support is provided through our Learning Environments & Technology Services office, which is centrally located in the East Side of campus to provide a single point of contact for any classroom support needs. Campus computer labs are available to UIC students, staff, faculty and authorized guests. Several of the labs are available for reservation for instruction or special events.

Email LTS@uic.edu
Phone 312-413-0003 Option 1
In person

Lecture Center E
Room E112

  • Monday - Thursday 7:45am to 7:00pm, Friday 8:00 am to 5:00 pm during academic sessions

Learning Management System

Blackboard Learn is a web application that allows the creation, administration, tracking, and delivery of digital content via course sites. This type of application is also referred to as a Learning Management System or LMS. At UIC, Blackboard Learn course sites are used in three main ways:

  1. for the enhancement of face-to-face instruction,
  2. as an important component of content delivery for blended courses, and
  3. as a core element delivering and assessing learning in online courses. 
Email LTS@uic.edu
Phone 312-413-0003 Option 1
In person Learning Technology Solutions Support Office

 

Learning Technology Solutions

Formed in 2016, the Learning Technology Solutions (LTS) team brings together the instructional design and software support aspects of the Instructional Technology Lab, with the classroom and computer lab technology support of the Learning Environments & Technology Services office. This group works to improve your experience as an instructor here at UIC by providing a central point of contact for all of your learning technology needs.

OUR MISSION

To enhance student success and faculty empowerment through learning technologies.

Email LTS@uic.edu
Phone 312-413-0003 Option 1
In person LTS Support Office

Lecture Center E
Room E112
(west side of building)

Open 7:45am to 7:00pm Monday through Thursday and 7:45am to 5:00pm Friday during academic sessions

LTS Multimedia Lab

Richard J. Daley Library
Room LIB 1-030
(first floor at the south side of the IDEA Commons)

Open weekdays 9:00am to 5:00pm

LTS Instructional Design Office

Benjamin Goldberg Research Center (BGRC)
Room 181

By appointment only

 

Media Conversion

The Academic Multimedia Lab of the Learning Technology Solutions (LTS) team provides in-depth assistance in multimedia digitizing and conversion, from scanning photographs and slides, to digitizing video clips, transferring VHS video tapes to DVDs, or creating streaming video clips well-suited for web distribution.

Email LTS@uic.edu
Phone 312-413-0003 Option 1
In person

Academic Multimedia Lab
Daley Library, Room 1-030 in IDEA Commons

  • Monday - Friday 9:00am to 5:00pm during academic sessions

Network Data Moves

ACCC supports a variety of voice and data services utilizing the campus copper and fiber distribution systems. ACCC technicians install telephone service, data connections and new media.

Email as@uic.edu
Phone 312-996-7171

 

Network Operations Center

Network Operations Center is staffed 24 hours a day, 7 days a week, year-round to monitor the campus network, the ACCC's mission-critical systems, and services;  to receive reports of system problems; and to pass important information on via the ACCC News and Alerts.

Phone 312-413-8080 option 2
In person Benjamin Goldberg Research Center
1940 West Taylor Street
Room LL 55 (basement)

 

On-Site Support

ACCC technicians will perform service calls to machines in campus offices.

Web Request Request Form

 

Telecommunications

Telecommunications provides general information about telecommunications services, customer service orders, cell phones, pagers as well as consulting for large-scale engineering projects.

UIC Mobile

The UIC Mobile App is available as a free download from the Apple store for iOS or from Google Play for Android. There is also a mobile version of the app available at m.uic.edu. Students, faculty, staff, alumni, prospective students, and anyone interested in learning more about UIC can use this app to stay connected while on the go.

Support & Technical Issues Submit questions or technical support associated with the UIC Mobile app.
Feature Requests Request a feature for the UIC Mobile app.  The UIC Mobile committee reviews all requests for new features.
Phone 312-413-0003