Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Basic Requirements

Learning online requires access to a laptop, computer or Chromebook and internet access. Microphone and web cam may also be required.

Laptop, Chromebook or Desktop Computer

  • Note that Chromebooks are used to perform a variety of browser-based tasks with most data and applications, such as Blackboard Learn, Blackboard Collaborate, Google Docs, and Office 365, residing in the cloud rather than on the machine itself. This can result in somewhat reduced functionality, depending on your needs.
  • Check with your instructor if course can be completed with a Chromebook as some instructors may require the use of software or applications only compatible with a laptop/computer.
  • Tablets and smartphones can work, particularly for joining/participating in online class sessions. Functionality to complete assignments is typically reduced, depending on your needs.
  • If you do not have reliable access to a computer at home, ACCC may have a laptop to lend to you. Please fill out our request form at go.uic.edu/laptop-hotspot-request

Internet

  • Many service providers are offering connectivity solutions for students without access to wifi or the internet. The Illinois Citizens Utility Board is maintaining a comprehensive list of the available options here: citizensutilityboard.org/blog/2020/03/19/cubs-guide-utility-services-during-the-covid-19-public-health-emergency.
  • The State of Illinois is maintaining a map of publicly available internet hotspots across the state that can be used for academic-related needs. These hotspots are available from within a parked vehicle. The map, and additional information, can be viewed at www.ildceo.net/wifi
  • Additionally, the ACCC has a very limited supply of cellular hotspots available for those students who are unable to take advantage of the above offers. Please fill out our request form at go.uic.edu/laptop-hotspot-request

Microphone

  • While this may be built into your computer, we recommend using an external device such as a USB microphone or headset.
  • Check with your instructor to find out if a microphone is required for your course.

Webcam

  • A camera may already be built into your laptop; if not, you can use an external USB camera for video conferencing.
  • Check with your instructor to find out if a webcam is required for your course.