Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Introducing Socrates: Support Chatbot available on Blackboard

Socrates Chatbot

The Learning Technology Solutions team is excited to introduce Socrates, a new chatbot available on the Blackboard login page offering on-demand support and answers to frequently asked questions related to Blackboard, password assistance, course activities and more! Socrates is available 24 hours a day, 7 days a week.

Blackboard Login Page

To start a conversation with Socrates, simply go to the UIC Blackboard login page, click the purple icon button in the lower right hand corner and the chatbox will appear.

Socrates Chatbox

Socrates is a great resource that can point you to Blackboard documentation, direct you to how-to guides from our Knowledge Base, and help you get answers quickly. Socrates’ self-learning AI enables him to recognize patterns, learn from interactions, and become more intelligent over time, so the more you interact with Socrates, the better he gets!

LTS Team Image

We hope you find Scorates useful and as a good source for Blackboard and course support. If you have any questions, please contact LTS@uic.edu.