Most ACCC services remain fully available and supported at this time. For more information regarding service levels and operational status please visit:

Online Meetings with Webex & Now…Zoom!

Illustration of people with headsets connecting to Webex and Zoom Online Collaboration Tools

Dear Instructors and Staff,

As you transition your work and/or teaching online and look to use web conferencing tools, we want to ensure you that you have the support and information you need to be successful.

Conferencing Service Levels

Due to the COVID-19 pandemic, there is a significant global increase in the utilization of services like Webex Meetings, Zoom, Blackboard Collaborate, and Google Hangouts Meet, that can lead to service interruption or degradation.

Vendors across the country are working tirelessly to alleviate problems as they arise. Please be aware that in some cases, the issue may also be with your internet service provider (e.g. Comcast Xfinity, RCN, AT&T, etc.) as they are also experiencing unprecedented levels of demand on their networks.

Webex Meetings:

  • Conduct live web-based meetings with online audio, video and chat capabilities, using your computer or mobile device
  • Share your screen so everyone in the meeting can see documents, presentations, and more
  • Use online whiteboards to make annotations
  • Invite anyone - only hosts need a Webex account
  • Need help getting started? Take a look at our quick guide: uofi.box.com/v/Webex-Meetings-Guide

Log into Webex Meetings at uichicago.webex.com using your UIC Net ID and password. An app can be downloaded to your computer, and is also available for iPhone or Android.

If you encounter problems using Webex, we have resources available to help!

Zoom:

As of March 20th, UIC has licensed Zoom for all UIC faculty, staff, and students (UI Hospital and Clinics are excluded).

Discover Alternatives for Online Conferencing & Collaboration:

  • Google Hangouts Meet provides web conferencing options - with phone call-in capability. This solution works well for students and small groups (please note this solution may not be available in certain countries): go.uic.edu/google-meet
  • Blackboard Collaborate is primarily focused on use for teaching and learning and is available through Blackboard course sites. This is the recommended solution for instructors to hold live classes with their remote students: go.uic.edu/blackboard-collaborate
  • Microsoft Teams provides collaboration tools and allows for conferencing - though only using computer audio (your computer’s microphone and speakers, or a headset). There is no phone call-in capability unless using the Teams mobile app: go.uic.edu/microsoft-teams

All of these tools are available at no cost to you.

Want the best experience in your meetings/classes? Follow these simple tips to help ensure a smooth meeting experience:

  • Skip sharing video: Unless it is critical to the meeting’s success, don't Share Camera Video, or only share when you are presenting (and ask participants not to share their video)
  • Try different audio options: If you’re not having a good audio experience, try changing audio options (if you’re using computer audio, try switching to phone audio, or vice versa. In Webex, try go.uic.edu/webex-audio). If you’re having trouble joining audio by phone, try calling one of the other available call-in numbers (these are listed in the Webex or Zoom meeting invite as well). Alternative Webex call-in numbers can be found here: go.uic.edu/webex-calling
  • Close other applications: If you’re not sharing content from your computer, try closing any unnecessary applications running on your computer to make sure your computer and your network connection can focus on the Webex meeting.

For all other questions or concerns, you may reach us at consult@uic.edu.