ACCC Maintenance Window 8/16-8/18

Category: News
Last updated: Thursday, August 1, 2019 - 8:00am
Posted Aug 1, 2019 7:52 AM

August 16 - 18 | Planned Downtime Schedule | ACCC Maintenance Window

Dear Students, Faculty and Staff,

Please note that ACCC's next quarterly maintenance window is from Friday, August 16, starting at 9:30pm, through Sunday, August 18, 11:59pm.

ACCC maintenance windows are scheduled to have the least impact on UIC operations, and downtime for services is kept to a minimum. However, certain services may be unavailable for extended periods of time due to necessary updates. Below is the schedule for maintenance window activities that will impact ACCC services:

Saturday, August 17

  • Network Services
    • Between 7:00am and 7:00pm, maintenance will be performed on network switches in the following buildings: ADS, AEH, CUPPAH, ESF, ETMSW, JADH, JAHH, JH, PHARM, PSB, PSPS, SCE, SCET, SRF, SSR, UICT and UH. Downtime is expected to be less than 60 minutes per site. Network services including wired and wireless networks, and VoIP phones, will not be available during downtime. Estimated timeline:
      • 7:30am - Curtis Granderson Stadium
      • 8:30am - SSR (maintenance possibly lasting up to 3-4 hours)
      • 8:30am - PSB (ESF, PSPS)
      • 8:30am - UH
      • 8:30am - SCET (SCE, JAH, JADH)
      • 10:00am - Pharmacy
      • 10:00am - JH
      • 10:00am - SRF
      • 11:30am - ADS
      • 11:30am – Cuppa, AEH
      • 1:00pm - ETMSW
    • Between 7:30am and 8:30am, maintenance will be performed on the network impacting the Curtis Granderson Stadium. Downtime will last less than five minutes.
    • Between 8:00am and 10:30am, maintenance will be performed on wireless network authentication servers. Authentication to Chicago campus UIC-WiFi may fail during this time. Authentication to the Eduroam network and to the Rockford campus wireless network may fail between 8:00am and 8:30am.
    • Between 10:30am and 12:30pm, maintenance will be performed on network Domain Name System (DNS) infrastructure, which may cause intermittent problems loading web pages and using internet services.
  • Endpoint Management
    • Between 9:00am and 12:00pm, maintenance will be performed on Endpoint Management (Jamf). New device enrollments, policies and inventory updates will not function or be saved during downtime
  • Canceled: Web Services
    • Between 10:00am and 6:00pm, maintenance will be performed on Office 365. No downtime is expected.

Sunday, August 18

 
  • Database Services
    • Between 9:00am and 12:00pm, maintenance will be performed on the Database Service infrastructure for MSSQL. Access should not be impacted, but reporting services will be unavailable during this time.
  • Virtual Servers
    • From 9:00am to 1:00pm, maintenance will be performed on virtual servers. No downtime is expected.
  • Network Services
    • Between 10:00am and 11:00am, maintenance will be performed on wireless infrastructure. No downtime is expected.
  • Active Directory
    • Between 1:00pm and 5:00pm, maintenance will be performed on the Active Directory service. No downtime is expected.

If you have any questions, please feel free to contact us at consult@uic.edu.

To report a service outage that you believe is not part of the above maintenance activities, please contact ACCC Network Operations Center at 312-413-0003 Option 2.