Service Notices

Knowledge Base Maintenance 11/26

On Thursday, November 26, from 9:00pm, to Friday, November 27, at 1:00am, the UIC Knowledge Base (KB), answers.uic.edu, will be undergoing planned maintenance by the service provider, University of Wisconsin-Madison. The KB will…

Shibboleth Authentication Downtime 11/29

On Sunday, November 29th at 10:00AM CST, UIC’s Shibboleth Authentication system will be down for about 1 minute while Technology Solutions engineers perform a software upgrade. Login attempts during this time will fail…

Eduroam Upgrade 11/14

On Saturday, November 14, from 10:00am to 11:00am, Technology Solutions will be performing an upgrade on Eduroam. Downtime is not expected to occur.

Blackboard Collaborate Downtime 11/6

Blackboard Collaborate will be performing scheduled database maintenance from 1:00am to 5:00am on Friday, November 6. Collaborate Ultra users will experience intermittent availability during this time.

Blackboard Collaborate Ultra session connection issues [resolved]

11/4/20, 9:41am — Some Blackboard Collaborate Ultra users may have experienced an error when joining sessions and accessing the Ultra scheduler between 9:05am and 9:21am on Wednesday, November 4th. Blackboard Collaborate engineers have…

New ADSM Registrations Paused 10/26

Technology Solutions will pause new registrations for ADSM on Monday, October 26th, 2020, 9:00am – 11:00am, in preparation for a migration to a new backup service. We will provide updates about our new…

Box issues [resolved]

10/19/20, 11:16am — Box engineers have recovered service and continue monitoring the outcome. For additional information and updates, please visit: https://status.box.com/   10/19/20, 10:17am — Some users may be experiencing issues accessing Box.…

Microsoft 365 services issue [resolved]

10/7/20 5:02pm — Microsoft engineers identified a recent network infrastructure change that may have resulted in impact to multiple Microsoft 365 services. They have reverted the change and are conducting final validation measures…

Shibboleth Authentication Downtime 10/17

On Saturday, October 17th at 10:00AM CST, UIC’s Shibboleth Authentication system will be down for about 1 minute while Technology Solutions engineers perform a software upgrade.

Microsoft 365 sign-in issues [resolved]

9/28/20, 8:15pm — Microsoft engineers have determined that a specific portion of their infrastructure is not processing authentication requests in a timely manner. They are pursuing mitigation steps for the issue, as well…