Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Service Notices

Azure Availability Update - 9/17

On Sept 17, 2020 the Technology Solutions Team will be making the cloud computing service Azure generally available for production data at UIC.  We are working on final approval for HIPAA data usage…

VoiceThread Upgrade - 9/19

VoiceThread will be performing a database upgrade and regular maintenance on Saturday, September 19 from 4:00am to 5:00am. VoiceThread will not be offline, but tools may load more slowly during this window.

ACCC-Hosted Site Updates - 9/12

On Saturday, September 12th at 9:00 PM, the ACCC will update the SSL certificates for many UIC websites. ACCC-hosted sites may experience brief interruptions, but no significant downtime is expected from this change. If you have any questions please

Blackboard issues [resolved]

8/31/20, 1:13pm — The problem that occurred this morning with Blackboard auto-scaling technology (10am CDT) has been resolved. Students who were already logged in were able to work in Blackboard, but at a…

Azure Kubernetes Service Upgrade - 9/12

On Saturday, September 12, 2020 at 10:00 PM CST, ACCC will be upgrading its Kubernetes services that host the uic.edu and emergency.uic.edu websites.  There is no expected downtime with this upgrade.  If you…

Blackboard Collaborate Maintenance - 9/10

Blackboard will be deploying Collaborate Ultra v20.16 release starting on Thursday, September 10, 2020 from 1:00 AM Central Time and 5:00 AM Central Time. Collaborate Ultra customers will experience intermittent availability during the…

Blackboard login issues [resolved]

8/24/20, 12:58pm — The Blackboard login and access issues have been resolved and service is fully restored. Blackboard engineers increased cloud resources to improve service response time and reliability. We apologize for the…

Zoom issues [resolved]

8/24/20, 10:18am — Zoom engineers have deployed a fix. The UIC Zoom issues have been resolved and service is restored. We apologize for the inconvenience. For questions, please contact consult@uic.edu.   8/24/20, 8:34am…

ACCC Phone Support System Maintenance - 8/20 and 8/21

This evening between 9:00pm and 10:30pm, and tomorrow morning 8/21 between 7:00am and 9:00am, ACCC will be conducting maintenance on our 312-413-0003 phone support system to improve capacity and reliability in preparation for…

UI Verify 2-Factor Authentication (Duo) issues [resolved]

8/19/20, 12:01am — The UI Verify 2-Factor Authentication (Duo) issues have been resolved. Duo engineers report that all services are now fully operational. Additional details can be viewed at: https://status.duo.com/   8/19/20, 8:11pm…