ACCCeSS Helpdesk

Category: Help, Networking
Audience: Faculty, Staff, Students

Overview 

ACCC Satellite Services Helpdesk provides hands-on technical support for personal computers and other devices of UIC students, staff, and faculty. Support is available for connecting to campus networks, including UIC-WiFi, virus removal, and installing campus-licensed software.

Features 

  • Support for UIC-WiFi and Res-Net connections using Windows 7, 8, and 10, MacOS, iOS, or Android.
  • Network connection problems and Internet browser issues.
  • Adware, spyware, virus and worm removal.
  • Assistance with installation of antivirus, spyware, adware and malware removal tools.
  • Assistance with installing software sold through the WebStore.

Locations and Hours

East Campus

Location Dates and time

C-Stop - BSB Learning Center
1007 W. Harrison St.,
1st Floor
cstop.uic.edu

BSB Learning Center is located on the first floor of the Behavioral Sciences Building on the east campus.

Monday: 8 am - 7 pm
Tuesday: 8 am - 7 pm
Wednesday: 8 am - 7 pm
Thursday: 8 am - 7 pm
Friday: 8 am - 7 pm

West Campus

Location Dates and time

Library of the Health Sciences
1750 W. Polk Street
1st floor

Library of the Health Sciences is located on the northeast corner of Polk and Wood. Turn left when you enter the building. the ACCC helpdesk is located on the main level, at the left side of the reference desk.

Monday: 9 am - 5 pm
Tuesday: 9 am - 5 pm
Wednesday: 9 am - 5 pm
Thursday: 9 am - 5 pm
Friday: 9 am - 5 pm

Requirements 

Important note: You must remain at the ACCCeSS Helpdesk while the consultants are working on your computer. Therefore, please allow ample time in your schedule before coming to the Helpdesk. Suspended users requiring virus scans, the time requirement may be up to and possibly over 2 hours depending on the severity of the infection.

Before any work is done on a client's computer or device, the client must complete and sign the ACCC waiver form.

When you visit the Helpdesk, please have the following items with you:

  • for desktop computers: just the computer (keyboard, mouse, monitor or power cable are not needed)
  • for laptops and mobile devices: power supply and power cable

Applicability 

The following support is not provided at the ACCCeSS Helpdesk:

  • Installation or upgrade of any operating system.
  • Installation, configuration, or repair of any electronic equipment.
  • Installation, configuration, or repair of any software other than software supported by UIC.
  • ACCC consultants do not open computers or remove parts for service.
  • ACCC consultants do not retain any client property or data at the ACCCeSS desk locations.  If you must leave before service is complete, you will be required to take all your belongings.

Cost 

There is no charge for this service.

Support