Basic Email

Audience: Faculty, Staff, Students, IT


Please note: As of Monday, January 29, 2018 Basic Email (Webmail and Tigger) has been retired.

For more information about the email migration to Exchange Online visit:



Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

N/A, automatically created via web

Incident Resolution Time

Under 2 business days

Service Availability 24x7 - no scheduled downtime
Maintenance Window(s)

Standard ACCC maintenance windows. See

Service Notification Channel(s)

ACCC News and Alerts​, Soapbox, REACH

Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA

Date Reviewed

Provisional SLA