Phones (Centrex)

Category: Business Tools, Email, Calendar and Communications
Audience: Faculty, Staff, IT
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Overview 

Centrex is the name of the legacy telephony system that has been used on campus for about the past 20 years.  The Board of Trustees has mandated that the contract for this system will not be renewed when the current contract extension expires in July 2020. Certain applications on campus will still need to be maintained on Centrex but a very small number of lines will continue to be maintained.

Features 

This system allows telephone calls and telecommunications to be conducted over traditional analog circuitry.

Requirements 

Must be affiliated with the university, and have a valid use case associated with the continuation of Centrex service.

Cost 

 

 

Support 

Email

as@uic.edu
Online

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Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

3-5 business days.
Incident Resolution Time

Moves are 3 - 5 business days. Voicemail updates are within 24 hours. Changes (ex. change name, change a restrict) are within 24 hours.
Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s): accc.uic.edu/service-status
Service Notification Channel(s) ACCC News and Alerts: accc.uic.edu/news/all
REACH distribution email list.
Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.
Date Reviewed

Provisional SLA - Currently under IT Governance review.