Exchange

Microsoft Exchange Logo
Audience: Faculty, Staff, Students, IT

Overview 

ACCC provides Exchange Online as the standard email and calendaring service available to faculty, staff and students. Microsoft Exchange Online is a hosted messaging solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based service. It gives users access to email, calendar, contacts, and tasks from PCs, the web, and mobile devices. It integrates fully with Active Directory, enabling UIC administrators to use group policies, as well as other administration tools, to manage Exchange Online features across our environment. All newly hired employees are automatically provisioned with Exchange Online accounts.  Students can enable their exchange mailboxes by visiting the account portal.

Features 

  Exchange Online
Cost Free
High availability 99.9% reliability built in and managed by Microsoft
Storage 100 gigabyte mailboxes
Location Microsoft data centers located within the US
Encryption Coming soon! Availability will be based on departmental business requirements.
Anti-spam/anti-malware Exchange Online Protection (EOP)  provides inbound and outbound spam filtering, reporting, message trace, multi-engine anti-malware and anti-virus features.
Security, privacy and
regulatory compliance
FERPA and ISO-27001 compliant.

Requirements 

Any user who does not already have an Exchange Online account can self-provision one through the Account Portal (authentication required).

Applicability 

ACCC only provides support regarding the provision of an account, any problem aside from that (i.e. how to setup, migrate email, etc.) should be directed to your departmental IT staff. If you do not have a departmental IT staff, we can offer assistance by setting up a service call. Service call are $55/hour with a minimum of a 1 hour charge.

Supported email clients include:

  • Outlook 2016 for Windows or Mac (Microsoft Office 2016 is available for free from the WebStore for UI-owned computers)
  • Outlook 2013
  • Outlook 2011 for Mac (available for free from the WebStore for UI-owned computers)
  • Outlook Web Client with Internet Explorer 10+

Important notes: By default, all resource calendars, shared calendars, shared mailboxes, and distribution lists only work within the ACCC Exchange environment. If you need it to be accessible outside of the ACCC Exchange environment, please include it in the request.

Cost 

There is no additional cost for Exchange. It is included in the basic services bundle under the ACCC's rate and funding model.

Support 

Email email-support@uic.edu
Phone 312-413-0003

 

Further Information 

Please note: We do not provide support for mobile devices. These instructions are provided as a courtesy for our users. It is recommended that you perform a backup/sync of your device prior to performing any configuration change.

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

2 business days.

Incident Resolution Time

1 business day.

Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s): accc.uic.edu/service-status 
When necessary, Tuesday nights from 10:00pm to 5:00am.
Service Notification Channel(s)

ACCC News and Alerts: accc.uic.edu/news/all
REACH distribution email list.

Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.