High Performance Computing

Category: Research
Audience: Faculty, Staff, Students


High Performance Computing is available through the ACCC ACER group. For more information visit acer.uic.edu.


Email acer@uic.edu


Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

Variable fulfillment time; based on the nature of the request.

Incident Resolution Time

Under 10 business days unless vendors have to perform significant hardware replacements or software refreshes.

Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s): accc.uic.edu/service-status
First Tuesday of each month: starting at 9:00am with 48 hours duration.
Service Notification Channel(s) ACCC News and Alerts: accc.uic.edu/news/all
REACH distribution email list, HPC user group, Cluster remote terminal.
Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.