Identity and Access Management

Audience: Faculty, Staff, Students, IT


Starting October 17th, UIC faculty, staff, and students will be asked to set-up new password recovery options at the time of the next password change for their UIC NetID. Once each user has completed this step, their passwords for Campus NetIDs and Enterprise IDs will be the same. For more information about the One ID & Password (OIDPW) project please see

UIC NetID is an identifier used to access many university services. Identity and Access Management includes authentication, provisioning of services and consultation for obtaining UIC NetIDs, establishing non-personal email addresses for University business, NetID changes, and troubleshooting related to university identities. 



The UIC network ID (NetID) is a public identifier used by students, faculty and staff to access University of Illinois services, including UIC Human Resources and my.UIC portal. It is also used to establish the Enterprise ID used for accessing UI Enterprise Applications. The NetID is also part of a personal UIC email address ( of every student, faculty and staff member.

Common password

The NetID is not a password. To authenticate and use the services and accounts associated with your UIC NetID, you will also need the common password.

Directory services

Faculty, staff and students at UIC are listed in the Phonebook, an online directory that also includes department listings. Student information in the Phonebook is  managed by the Office of Academic & Enrollment Services. Faculty and staff information is managed by the department Phonebook contact person(s).


Bluestem and Shibboleth are two methods of authentication commonly used by UIC web applications. 


Identity and Access Management includes specialized consulting, such as:


To activate a UIC NetID and access ACCC accounts and services you must agree to the Acceptable Use Policy.


There is no charge for this service.


Phone 312-413-0003


Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time
  • Student NetIDs - Created automatically within 1 business day of being admitted.
  • Employee NetIDs - Created in real time with self-service application or online Phonebook Liaison application.
  • NetIDs for other (aka "external") University affiliates - Request fulfilled in real time with online Phonebook Liaison application.
  • First-time password set-up - Fulfilled in real time by self-service applications.
  • Non-personal email alias, create and/or update - 3 business days.)
Incident Resolution Time
  • Outage of system or process involved in NetID creation and/or password management – restore service within 1 business day.
  • NetID Activation problem, individual - 1 business day; for exceptions see ‘Correction of identity record errors’.
  • Password sync problem, individual - 1 business day; for exceptions see ‘Correction of identity record errors’.
  • NetID creation failure, individual - 3 business days; for exceptions see ‘Correction of identity record errors’.
  • Correction of identity record errors - Depending on complexity of error and cross-functional involvement, may take up to 10 business days.
Service Availability

Applications Available 24/7:

  • ACCC NetID Activation
  • ACCC Password Manager
  • PB Update
  • ACCC Services for External Affiliates
  • ACCC Liaison Manager
  • UIC password updates from IAM Password Manager (Note: IAM Password Manager is an AITS-managed website used for passwords at all UI campuses)

In-person password assistance hours & locations:

  • Hours: 9am – 5pm, Mon. – Fri.
  • C-Stop in Behavioral Sciences Building, 1007 W. Harrison, First Floor
  • C-Stop in Library of the Health Sciences, 1750 W. Polk Street, First Floor
Maintenance Window(s)
  • Standard maintenance for application updates during approved ACCC maintenance window(s):
  • Database maintenance of directory data and affiliations occurs daily with no downtime.
Service Notification Channel(s)
  • ACCC News and Alerts:
  • REACH distribution email list.
  • PB Contacts listserv (only for changes to PB-related applications)
Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.