Audience: Faculty, Staff, Students


Each student Residence Hall room is provided with at least one telephone line. A ResPhone Account and password enables you to direct-dial off campus for domestic and international service.


New students

The first step is to set up your ResPhone Account. You will be asked to set up a ResPhone password. A ResPhone password must be 10 numerical digits - the first 5 digits are automatically assigned by the system and you are asked to choose the next 5 digits.

The system will then process your request and assign your ten digit password. Please remember your password, as you will need it to dial all off-campus phone numbers. If you forget your ResPhone password please visit a CSO consultant in any one of the public computer labs on campus as they will be able to reset it for you.

If you have difficulty using your ResPhone account to place a call please contact the ACCC Telecom Customer Service Representative at ext. 6-6706 during business hours, 8:00 a.m. to 4:00 p.m. Monday through Friday.

Returning students

Your ResPhone password will remain the same while you are a student at UIC. It will be deactivated at the end of every semester. Once you return to the dorms you will be asked to reactivate the account. Once you have reactivated the account you will be able to continue making external calls using your ResPhone account just like you had done in previous semesters.


You will be held responsible for charges incurred with the use of you ResPhone account so you should take precautions to protect both your ResPhone password as you would, for example, a credit card. We strongly urge you not to share your ResPhone password with others since you are responsible for all calls placed using it.

If you suspect unauthorized use of your ResPhone account, you should report it immediately to the UIC Police at 6-2830 and to ACCC Telecom at 6-6706. Once the UIC Police has registered the complaint, they will begin an investigation.


The university has been able to negotiate very favorable long distance calling rates with AT&T and is currently able to offer Residence Hall students a very competitive rate: $ .03/minute for local calls and $.07/minute for ALL domestic long distance calls.

The billing period is from the 16th of the month through the 15th of the following month. Statements will normally be posted to your UIC account receivable by the 25th of the month. The statement contains a listing of all calls charged to your account plus the monthly charge information, including taxes (current rates include a 7.5% state excise tax, a 7% city municipal tax, and a 6% overhead fee).

A summary total of these charges will appear on the monthly bill you receive from the Office of Business Affairs Student Accounts Receivable Department listed as a ResPhone charge. These charges should be paid in the same manner as any other university charge.


Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time

2-4 business days depending on complexity of request.

Incident Resolution Time

2-4 business days depending on complexity of incident.

Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s):
Service Notification Channel(s) ACCC News and Alerts:
Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA - Currently under IT Governance review.

Date Reviewed

Provisional SLA - Currently under IT Governance review.