Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Google Drive

Drive is Google’s online solution for storing and sharing a variety of online documents, from word processing and spreadsheets, to forms and presentations. Files in Drive can be reached from any smartphone, tablet, or computer.

AVAILABLE TO: Faculty | Students | Staff

FUNDED BY: University

Google Drive is a convenient cloud storage solution if you use other G Suite apps such as Gmail. With Google Drive you can:

  • Store virtually any type of file
  • Access unlimited storage capacity
  • Save attachments from Gmail easily into Drive
  • Search Drive for files, objects, and text in scanned documents
  • Share documents and files with the University and publicly
  • Create documents, build out spreadsheets, and make presentations on the fly with Docs, Sheets, and Slides apps

Service Level Agreement

Service Request Fulfillment Time 2 business days
Incident Resolution Time 2 business days unless escalated to vendor (Google)
Service Availability 24x7
Maintenance Window(s) N/A
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Ed Zawacki (Interim)